Care Home: Barclay Gardens

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What the care home does well We consider the service continues to provide excellent outcomes for people who use the service. What the care home could do better: We did not make any requirements as a result of our visit. Random inspection report Care homes for older people Name: Address: Barclay Gardens Wellington Road Telford Shropshire TF2 8AB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Powell Date: 1 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: Barclay Gardens Wellington Road Telford Shropshire TF2 8AB 01952605321 01952605714 barclayg@coveragecareservices.co.uk www.coveragecareservices.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Michelle Yates Type of registration: Number of places registered: Conditions of registration: Category(ies) : Coverage Care Services Ltd care home 40 Number of places (if applicable): Under 65 Over 65 0 40 dementia old age, not falling within any other category Conditions of registration: 40 0 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 40 Dementia (DE) 40 Date of last inspection Brief description of the care home Barclay Gardens is a purpose built care home for older people located in Donnington, Telford. The home became operational on 9th April 2003. The home can accommodate Care Homes for Older People Page 2 of 9 Brief description of the care home a maximum of 40 older people, 20 of whom may have dementia. The home is owned by Bromford and Corinthian Housing Association and leased to Coverage Care Services Limited who provide the management and staff. The building also accommodates a large day centre and 24 independent living flats also for older people. The restaurant accommodates all residents (if they choose) and non-residents visiting the site. Consultation with people who live at the home takes the form of regular reviews, meetings, discussions and involvement in the development of care and activity plans. The home makes their services known to prospective service users in The Statement of Purpose and Service User Guide that contains a summary of the latest CQC inspection report. Contact should be made with the home to clarify the homes current charges. Care Homes for Older People Page 3 of 9 What we found: We carried out an unannounced visit to the care home. This was done by one inspector over a period of three hours. We carried out the visit to monitor compliance and sampled a number of records including assessments, care plans, staff recruitment and training records and the complaints record. We looked at two peoples files including assessments and care plans. These people had commenced with the service since our last visit. We found that the care home carries out assessments before the service begins and that care plans had been generated. The assessments and care plans were detailed and described the care needs of the individuals and how they should be met by staff. Care plans had been reviewed regularly. We spoke to both individuals whose comments were generally very positive about the service they receive. There is a robust recruitment procedure in place and we found the service had carried out all pre employment checks as required. We looked at staff training records and found that new staff complete induction training along with mandatory training we would expect to see care staff undertake when working in a care home. We received three completed surveys from people who use the service. All respondents told us they received enough information to help them decide if the home was the right place for them before they moved in. They also told us they receive the care and support they need and that staff are available when they need them, they said staff listen and act on what they say and that the home make sure they get the medical care they need. One person told us that sometimes the home arranged activities that they can take part in, and two people told us the home usually arranged activities that they can take part in. Two people told us that they usually enjoy the meals at the home and one person said they usually like the meals at home. All three told us there is someone they can speak to informally if they are not happy and two people told us they knew how to make a complaint, the third person told us they had never had to make a complaint. Two people told us the home is usually clean and fresh and one person who said the home is always clean and fresh. We asked the question what does the home do well? these were the replies we received; The restaurant is excellent Much help provided for special occasions e.g. birthdays, Christmas etc Excellent keeping relatives informed/involved I am very happy here, happy as we are The staff do the best they can for us. I have never needed to make a complaint. We have everything we want. Three relatives completed and returned surveys to us two people told us they always get enough information about the care service to help them make decisions while one told us Care Homes for Older People Page 4 of 9 usually they get enough information about the care service to help them make decisions. Two respondents told us they feel the care service meets the needs of their relatives while one person said sometimes the care service meets the needs of their relative. One person told us they are always kept up to date with important issues affecting their relative, one person told us usually and the third told us sometimes. Two people told us that the care service always gives the support to their relatives that they expect or agreed while one person told us sometimes the care service gives the support to their relatives that they expect or agreed. Two respondents told us that they feel the care workers have the right skills and experience to look after people properly while one person told us they thought usually the care workers have the right skills and experience to look after people properly. Two people told us the care service supports their relative to live the life they choose while one person told us they didnt know. All three respondents said they know how to make a complaint about the care provided by the care service if they needed to. We asked the question what does the service do well. These were the replies we received, Caring staff, being able to chat to managers. Im hoping that I have a good relationship with staff who treat every individual as their own with dignity and respect. My mother enjoys her meals and overall is fairly content Treats individuals with respect, dignity at all times taking into account their individual needs. Welcome contact from family and friends in all aspects of the care and discussions. All staff friendly and easy to approach. Gives a homely and caring environment which Im happy from my mother to live in at all times, peace of mind knowing she is cared for 24/7. We asked the question what could the service do better? these were the replies were received, My mother has memory problems which often means she forgets that I have visited. It would be helpful if she could be reminded when we last visited, as she gets quite upset and telephones saying we have not visited. A little reassurance by her carers would be helpful. We regularly have to clean the toilet ourselves with bleach, as apparently the home is not allowed to use it. At busy times more staff would be beneficial Eight staff completed and returned surveys to us. All of them told us they are given up to date information about the needs of the people they care for support for. All respondents told us that their employer carried out pre employment checks before they started work and that their induction covered everything they needed to know when they started work. All of the staff told us their manager gives them enough support and meets with them regularly to discuss how they are working. All respondents told us they know what to do if someone has concerns about the home. Five people told us that the way the home shares information about the people they support all care for always works well, while three people said it usually works well. Four staff members told that there are enough staff to meet the individual needs of the people who use the service, four people told us Care Homes for Older People Page 5 of 9 there were usually enough staff to meet the individual needs of people who use the service. Six people told us they always feel they have enough support, experience and knowledge to meet the different needs of people who live at the home, while two people said they usually feel they have enough support, experience and support to meet the different needs of people who live at the home. We asked staff the question what does the service do well? these were the replies we received, I think the home provides a good service with good facilities in a friendly environment. Gives a high standard of care, and listens to people I feel that Barclay Gardens gives good quality care and staff are caring and very well trained Look after everybody and listen to what people need We provide a good service in a warm friendly environment I feel the home does well in all aspects we can, from training, to supervisions, to the care that we deliver. From personal care to nutritional needs and cleaning to promoting independence. All staff work well together to deliver the best we can. We asked the question what could the home do better? these were the replies we received, Provide more activities and entertainment service users Give a better hand over I think in all care homes time is always issue and that there is lots to do in that time we have. If we had more time this could be spent doing more with service users for example activities, talking and going out What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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