Latest Inspection
This is the latest available inspection report for this service, carried out on 26th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Barking Hall Nursing Home.
Annual service review
Name of Service: Barking Hall Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Wiseman Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Barking Hall Nursing Home Barking Nr. Needham Market Suffolk IP6 8HJ 01449720793 01449722977 admin@barkinghall.healthcarehomes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Pri-Med Group Ltd. Number of places (if applicable): Under 65 Over 65 0 41 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Barking Hall is registered to provide care with nursing for 41 older people. It is owned by Healthcare Homes Ltd, which is a private company with a number of care homes in Suffolk. The home is situated a short distance away from Needham Market, a small rural town with amenities such as shops, public house, Doctors general practice and Post Office. The home has attractive views over the countryside and is adjacent to the local parish Church. The building is set in its own extensive and attractive grounds with car parking at the front. The accommodation is partly in a converted domestic dwelling and there is a new extension, which is linked via an enclosed, glass walkway. All the bedrooms are single occupancy, and have their own en-suite facilities including either a shower or bath. Communal spaces include a large lounge/diner with views of the new courtyard, with
Annual Service Review Page 2 of 7 1 3 1 0 2 0 0 8 its raised flowerbeds and seating areas in the new extension, and separate dining room and lounge in the original part of the home. The cost of living in this home varies between £750 and £850. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This is the first ASR the home has had after being judged as an excellent service following its last key inspection on 28th October 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review, which included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the service. We spoke to the manager who told us what has been happening at the home and clarified some of the information given to us. We also asked people what they thought of the home, previous to this annual service review we sent surveys to people living there and other people with an interest in Barking Hall, including peoples relatives, staff members, social workers, doctors and other professionals who visit the home. We checked our records for information we have about how the service has managed any complaints it gets and looked at what the home has told us about things that have happened there, these are called notifications and are a legal requirement. We also had a look at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months and took into account any other relevant information that people or any other organisations had shared with us since the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and well written, and it included examples to evidence the information given us. We looked at the information and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We sent surveys to some of the people living in the home and staff members. We got a good response and ten of them were returned, some were completed by family members if their relative were unable to do it themselves. People told us that they like living at Barking Hall, one person said, The home provides a very warm and friendly atmosphere. The staff are always ready and willing to help. Another person said when asked what the home does well, There is a good level of care (with a) friendly, family atmosphere, the home is always clean and fresh and there is a good range of activities. Their relatives said they felt the home offered a good level of care. One comment read, ... They (the staff) give my relative excellent nursing care. The staff are friendly and always ready to go the extra mile. Four of the people returning our questionnaire said that it sometimes it took a long time for the call bell to be answered and two people thought this could be improved by employing more care staff. One staff Annual Service Review Page 4 of 7 member said, The work is very difficult and staff find it difficult to answer all the bells, do bed rest and prioritise people who need more care, there needs to be more staff. similar comments were made by other carers. One staff members answer to the question what does the service do well was, Staff work well together for the good of the people who live there.....it has a home to home feel about it, a family type home. We have not received any concerns or complaints about this home since the last inspection and the manager told us in the AQAA that there have been no complaints made to them in the past year either. This home provides care that is person centred and the AQAA tells us that they have further developed their assessments and care plans to promote independence and selfdetermination. The manager also says in the AQAA that, Meeting the needs of the people who use our service is fundamental to improving the service we offer. We listen to our service users constantly and actively request feedback so that we know if we are meeting expectations and to gain ideas as to how we can improve. They have also sent us a copy of their latest quality assurance report, which tells us that the majority of people who completed their questionnaire feel that they are receiving a good standard of care and 100 of them would recommend Barking Hall to others. The AQAA says that they have improved the number of staff on duty at busy times so that people can receive individual assistance at these times, however, bearing in mind what staff and people living in the home have told us in their surveys, consideration should be given to reviewing whether the number of staff on duty is sufficient to meet peoples needs. Some other improvements since the last inspection are mentioned in the AQAA, the home has provided a sewing machine for general use and one of the people living in the home uses it on a daily basis. They carry out simple repairs on it and have made lots of pieces that were sold at the summer fete to help raise money for the Residents Social Fund. The fete was a great success and they managed to rise over a £1000 for the fund. Bedrooms have been sky enabled, which means that people who move in can bring their own digital receiver, plug it in and get sky programs, although they will still need to keep up their own subscription and pay the bill. Bathrooms in the old wing of the home are being updated and converted to wet rooms so that people wont have to step into the showers and new carpets have been fitted in the sitting room. We have contacted the manager and she has told us that she has found the appointment of a quality director in the company helpful in her quest to improve the quality of service she offers. The director monitors the service and offers the manager support and direction. There werent any requirements made at the last inspection. The home continues to let us know about things that have happened since our last visit and they have shown that they have managed issues well. They work closely with us and have shown us that their service continues to provide excellent outcomes for the
Annual Service Review Page 5 of 7 people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th October 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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