Latest Inspection
This is the latest available inspection report for this service, carried out on 21st January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bartlett`s.
Annual service review
Name of Service: Bartlett`s The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Sidwell Date of this annual service review: 1 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Peverel Court Portway Road Stone Aylesbury Buckinghamshire HP17 8RP 01296747000 01296747740 gloria@bartlettscare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Peverel Court Ltd Number of places (if applicable): Under 65 Over 65 24 0 0 24 The maximum number of service users to be accommodated is 24. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has registered for the care of people with dementia. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bartletts is registered to provide personal care and accommodation for twenty-four older people. The home is privately owned and is situated on the outskirts of Aylesbury and Stone. There are some amenities within the village of Stone and ample social and
Annual Service Review Page 2 of 6 recreational facilities in the market town of Aylesbury. Bartletts is a large, Victorian country house, set in its own extensive grounds. The home has been refurbished to meet the needs of residents, whilst maintaining many of the original characteristics of the house. All the bedrooms provide single room accommodation and are fitted with en-suite toilet facilities and there are ample bathrooms and toilets within close proximity to all sleeping and communal areas. One lounge is situated on the ground floor adjacent to the dining room. There is a quiet lounge on the first floor. The home is well decorated. There is an experienced manager and care team. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Note Due to technical reasons the information on page 1 and 2 of this report is incomplete. The last key inspection was undertaken on the 5th February 2008 when the quality rating was judged as excellent. An annual service review was undertaken on the 26th January 2009. We are planning to undertake a key inspection by the 5th February 2011. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they have an ongoing improvement plan. People told us that they always received the care and support that they needed and that staff were always or usually available when they needed them. One person said they always come when I need them, I never have to wait long. They said that the home always supported them to get the medical care that they needed. The local general practitioners were satisfied with the care that their patients received and one said it is a well run home with the care of the residents uppermost in their priorities. Of the eleven people who returned the surveys three said that they always liked the meals, five that they usually liked the meals and three that they sometimes liked the meals. People told us that they knew who to speak to informally if they were not happy and Annual Service Review Page 4 of 6 how to make a formal complaint. Families told us that they were always welcomed and were very positive about the care their family member received. One relative said my mother has been at Bartletts for six years and the care she receives is exemplary, another that there are always plenty of staff around and such attention to detail. When asked what the home does well, one family member said the management of the home, the communication and friendliness of the home is first class. Staff said that they felt supported and received training. They said that they had received training in safeguarding people and that they knew what to do if someone had concerns about the home. The home continues to let us know about things that have happened since our last key inspection. The manager said in the AQAA that she had received 3 complaints during the last year all of which had been resolved. We are not aware of any safeguarding concerns which are made to the local authority which is the lead agency in these matters. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 5 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
