Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beach House.
Annual service review
Name of Service: Beach House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tracey Cockburn Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 94 Alexandra Road Parkstone Poole Dorset BH14 9EP 01202739930 Telephone number: Fax number: Email address: Provider web address:
beach.house@harbourcare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Ms Leah Margaret Roberts Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Eve Mary Went t/a Harbour Care Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users whoc an be accommodated is 9 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager moved on from the service. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beach House was first registered in October 2006 and is registered to provide care for 8 people with a learning disability. It is situated close to the centre of Parkstone, which has a range of amenities and shops. The home is a detached property situated in a residential street and has been totally refurbished to a high standard. Accommodation
Annual Service Review Page 2 of 6 is spacious and comprises a lounge/dining room, quiet lounge and kitchen. All bedrooms have en suite facilities and are situated on the ground and first floor. The front of the property provides ample car parking spaces on the tarmac driveway and to the rear is an enclosed garden, with a patio area. Harbour Care, own the home and the company have developed further services in town. Mrs Went - the Responsible Individual has previously owned a company in Sussex, which provided care homes to people with a learning disability. The aim of the home is to provide a safe and supportive environment and to promote the emotional, social and independence skills of the service users. The company promote a clear perspective on respect for the rights of individuals to privacy and dignity and to work in partnership with families and other agencies. The weekly fees range from 850pounds - 1420pounds per week. For further advice on fees and contracts information can be found on the Office of Fair Trading website: www.oft.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information the service sent to us in the annual quality assurance assessment. This tells us about improvements to the service, how managers and provider consider they are meeting the national minimum standards and how they consider peoples needs are being met. We thought the annual quality assurance assessment shoudl have contained more information on how the service demonstrates it is providing good outcomes for people, as not all areas of the assessment were completed. We looked at notifications sent to us about accidents and incidents in the home and the action taken by the service. We looked at how the service managed any safeguarding alerts. People who use the service sent in survey forms and told us of their experience of using the service. What has this told us about the service? The annual quality assurance assessment told us that there is an acting manager in post. There was information about staff turnover at the home and in the past twelve months there has been a high turnover of night staff which they consider compromises the consistency of the service to people living there. They also told us that in the past three months twenty nine of the shifts have either been covered by agency staff or by temporary staff. Six staff in total have left in the last twelve months. Seven of the eight staff currently working in the home have completed food hygiene training. Only one member of staff currently employed by the service has completed national vocational qualifications at level two or above. There is a programme of refurbishment in the home, the conservatory roof has been replaced and furniture in the lounge. We were also told that there are plans to involve people who live in the service in the recruitment of new staff. They have told us that they work well with health care professionals and are ensuring that people who live in the home attend all their health care appointments. We are informed of any incidents in the home and the action which has been taken. We are informed of any safeguarding alerts. Three people who use the service sent us survey forms telling us about their experience of living in the home. All three people had the support of a member of staff to complete the form. One person said they knew how to complain if they were unhappy and they also told us the home is clean and fresh. They also thought that staff treated them well. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to complete a key inspection based on the information sent to us. We will continue to monitor the service and could visit at any time if we are concerned about the wellbeing of people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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