Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beacon House.
Annual service review
Name of Service: Beacon House The quality rating for this care home is: The rating was made on: two star good service 2 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Beverley Rand Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Victoria Hill Road Fleet Hampshire GU51 4LG 01252615035 Telephone number: Fax number: Email address: Provider web address:
annathomas.beacon@hotmail.com Name of registered provider(s): Name of registered manager (if applicable) Mrs Anna Thomas Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Wilton Rest Homes Limited Number of places (if applicable): Under 65 Over 65 20 0 0 20 The maximum number of service users to be accommodated is 20 The registered person may provide th following category of service; Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service New manager registered. 2 7 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Beacon House is a care home providing care and accommodation for 20 older people, some of whom may have dementia, and is owned by Wilton Rest Homes Ltd, which is a private organisation. The home is located on the outskirts of Fleet and is within access of local shops and other amenities. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection. What has this told us about the service? The AQAA was returned to us on time and did include the information we asked for. However, the form was brief and most answers were provided with one sentence. This document needs to be improved for the future. We received three completed service user surveys and two from staff. The service users were generally satisfied with the service provided. One service user said that the carers show concern for them and outings are arranged. Two said they always liked the meals and one said they sometimes liked the meals. One noted that there was excellent choice and variety of meals, another said meals could be better balanced. Activities are enjoyed by service users. Two service users felt that the laundry service and attention to clothing could be better. One service user mentioned that there could be greater social interaction between care staff and service users and this view was also expressed by a staff member. One staff survey noted that they never met with the manager to discuss their work whereas another staff survey said they met the manager regularly. One staff member felt there could be better team work. We recently became aware of an incident which had happened in the home but we were not informed by the home. This was an issue which should have been reported to us under the legislation and we have spoken with the registered individual about this. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 26th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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