Latest Inspection
This is the latest available inspection report for this service, carried out on 9th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beechcroft, Cheltenham.
Annual service review
Name of Service: Beechcroft, Cheltenham The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynne Bennett Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 295 Gloucester Road Cheltenham Gloucestershire GL51 7AD 01242226960 TBC amy.ranger@orchardendltd.co.uk www.orchardendltd.co.uk Orchard End Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who may be accommodated is 4. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beechcroft is a large detached house in the middle of Cheltenham near to local amenities and facilities. It is one of six registered homes owned by Orchard End Ltd a subsidiary of CHOICE. The home provides spacious accommodation for four people with a learning disability and can accommodate one person on the ground floor with additional physical disabilities. Each person has a bedroom with an en suite which includes either a bath or shower. Communal areas include a lounge and separate dining room, large kitchen and sensory room. The Statement of Purpose and Service User Guide are displayed in the entrance hall 2 3 1 0 2 0 0 8 Annual Service Review Page 2 of 6 and copies are available from the office. Fees for the home are assessed on each persons individual needs in arrangement with their placing authority. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual review. This included - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (DataSet) Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. The previous key inspection. Information supplied to us from the National Relationship Lead for CHOICE Ltd. What has this told us about the service? At the last inspection the home was rated as a good service. We received the annual quality assurance assessment (AQAA) in September 2009. This provided detailed information about the service and how they had improved since the last inspection. The AQAA stated that people were offered choices in their day to day lives, had regular house meetings and were being involved in Regulation 26 visits to the service and the organisations Quality Assurance Programme. As a direct result of feedback from people in their annual surveys, they had been involved in the recruitment and selection of staff, helping out at interviews or meeting new staff informally. The AQAA indicated that positive communication was being promoted using photographs, symbols and sign language. Documents were being produced using photographs and symbols. Staff were actively promoting and respecting peoples diversity supporting them to follow their religious or spiritual beliefs. The AQAA stated that a person centred approach to care planning continued to be implemented in the home and that people continued to have access to a range of activities both inside and outside of the home. The staff team worked closely with health professionals and each person had been involved in developing the when I die section of their Health Action Annual Service Review Page 4 of 6 Plans. Surveys were returned from 3 people living in the home, 5 staff and health care professionals. People indicated they were happy with the service provided. One person said they make choices about their day to day lives. Staff enthused about the service provided to people saying that people were offered choices every day about what they would like to do and meals are always nice and of a good quality. Staff said that it was a friendly place to work, with excellent support from the manager, good training and staff who worked as a team. They said they strive to continue to improve on the good work we already do as a home. Health care professionals commented that Beechcroft provides a safe, respectful environment with thought given to service users needs and support. They also commented that occasionally staff accompanying people to appointments did not always have access to the relevant information necessary or an overall understanding of the needs of the person. The home has sent us some notifications about changes to staff and incidents affecting the wellbeing of people living at the home in accordance with our requirements. The DataSet indicated that 41 per cent of staff have a National Vocational Qualification in Health and Social Care and a further 51 per cent are completing their awards. New staff also have access to the Learning Disability Qualification as part of their induction programme. The AQAA stated that staff turnover had stabilised and that the staff team had been working together for over 12 months. The home had not received any complaints. We (CQC) had not received any expressions of concern or complaints. People living in the home said they knew how to use the complaints procedure and one said they would talk to the manager. What are we going to do as a result of this annual service review? We think the quality of this service has remained the same. We will do a key inspection by 22nd October 2010. We can however inspect the home at any time if we have concerns about the quality of the service or the safety of people living at the home. Annual Service Review Page 5 of 6 Reader Information
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