Latest Inspection
This is the latest available inspection report for this service, carried out on 18th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Benfield Hall.
Annual service review
Name of Service: Benfield Hall The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 155 Durham Road Blackhill Consett Durham DH8 5TH 01207591020 01207582413 sbh@mentalhealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Mental Health Care Number of places (if applicable): Under 65 Over 65 13 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Benfield Hall is a care home registered to provide care for 13 service users between the ages of 18 years and 65 years who have mental health needs. The home is located on the outskirts of Consett. Accommodation is provided on two floors, however there is no passenger lift. The home provides two lounges, and a small room for smoking upstairs. There are adequate toilet and bathroom facilities available. The home has large gardens, which are well maintained. It is owned by Mental Health Care, a registered charity. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about the care home since the last key inspection, on 22 January 2009. This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. There have been no complaints about this service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us upto-date on anything that affects the well being of people using the service. The home is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. It gave evidence of how the home has improved since the last key inspection. The last report contained two requirements with regard to assessment. One was about the amount of information which is received before a person is admitted for respite care. The second one was that the home needed to record and regularly review moving and handling assessments when people need help from staff. The manager told us on the AQAA that a new model of care is being introduced which focuses on individual needs. This should address these requirements. There were also two requirements with regard to the environment. One was about the need to phase out double rooms. The manager told us on the AQAA that the home is currently being extended and refurbished. This will result in all rooms being single. The second one was about the need to risk assess where people are using uncontrolled hot water. The manager told us that this is in place. Planned training in specific therapies is underway to improve the service offered to the people who live in the home. Staff training is good. All care staff are trained to NVQ Level two or above. The manager is currently undertaking a Leading Service Change and Development course. People living in the home tell us that they are happy living here. They said that they can make decisions about how they spend their day, that the staff treat them well, they know how to make a complaint, they liked the food, and that the home is usually fresh and clean. Comments included It makes you feel at home rather than being in a care facility. The meals are lovely.Look after people. Feed people well. Keep house clean and comfortable.I have made a lot of good friends. When responding to the question about what the home could do better, people living in the home said I would like to go to the shops more often. and I cant think. One health professional who responded to the survey indicated that they are always satisfied with the service provided at Benfield Hall. Staff who returned surveys said that they have enough Annual Service Review Page 3 of 5 support, experience and knowledge to meet the needs of the people who live in the home. They also confirmed that there are usually enough staff to meet the needs of all of the people who use the service. Comments included Provides person centred individualised care. Very homely environment. Offers respite service, which helps prevent people requiring admission into crisis of acute services. Always put the needs and wishes of the service users first. Responds well to service users concerns and requests, involves family. Wide range of activities for residents. When responding to the question about what the home could do better, the only comments were about the environment. However all staff confirmed that the refurbishment is underway. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live here. In this way they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21 January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 4 of 5 Reader Information
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