Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bickerley Green.
Annual service review
Name of Service: Bickerley Green The quality rating for this care home is: The rating was made on: two star good service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Laurie Stride Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Kingsbury Lane Ringwood Hampshire BH24 1EL 01425473312 Telephone number: Fax number: Email address: Provider web address:
dorrie.kearton@hants.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 60 0 0 60 The maximum number of service users who can be accommodated is: 60 The registered person may provide the following category/ies of service only: Care home with nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The responsible individual for the service has changed. 1 6 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bickerley Green is a Local Authority care home located in a quiet cul-de-sac close to Ringwood Town centre. The home has been extended to provide an additional 30 beds for nursing care. 20 of these beds provide care for older persons with dementia who require nursing. The nursing wing comprises 3 units, each with their own lounge/dining room. All bedrooms are single, with en suite facilities. The original part
Annual Service Review Page 2 of 6 of the home has been extensively refurbished and now provides 30 beds for residents who are older person or people with dementia, over and under the age of 65. The residential part of the home has a dining room, and several communal lounges. All bedrooms are single. There are gardens to the rear of the home and ample parking space at the front. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The results of the previous key inspection of the service on 16th December 2008. What has this told us about the service? The homes annual quality assurance assessment (AQAA) was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know some of the further improvements they need to make. For example, they have identified the need to make the complaints process clearer for people who use the service. They have attempted to address this issue at house meetings. The AQAA also told us that the service has worked to raise staff awareness of the need to support people to raise concerns. There is a carers group led by one of the relatives. The care planning format has been revised to take into account peoples changing needs. This includes a planned rolling training programme for staff regarding end of life care. The AQAA told us that there are plans to reinstate outings for people who use the service now that the home has a new driver volunteer. A corporate training matrix is in place to identify any shortfalls in training and there are plans to develop a training programme between residential and nursing staff so that knowledge and practice are shared. The AQAA also stated that all communal areas have been redecorated. The AQAA tells us that the service has received five complaints, all resolved within a 28 day timeframe. There have been no safeguarding referrals or investigation. Since the AQAA was received, we received a concern about medication practices within the service. We passed this to the provider who conducted a full investigation and put systems and actions in place to address the concerns. We received eight surveys from people who use the service. Seven of these received support from staff in completing the forms. Five people said they received enough information to help them decide if this home was the right place for them before they moved in. One person said that they had been given written information about the homes terms and conditions of residence, one person said they had not and the other six said that they did not know. Five people told us that they always receive the care and support they need, three Annual Service Review Page 4 of 6 people said they usually did and two said sometimes. One person wrote when I have been sitting in my wheelchair for a long period and need to be hoisted into bed, I have to wait for quite a while as there is only one member of staff available sometimes. Three people indicated that the staff always listen to them and act on what they say, four people said usually and one person said they sometimes do. Four people said that the home always makes sure they get the medical care they need, three said usually and one said sometimes. Two people told us that the home always arranges activities that they can take part in if they want to. Other surveys indicated that this either usually or sometimes happened. Most of the surveys indicated that people could speak to someone informally if they are not happy though only half indicated that they knew how to make a formal complaint. When asked what the service does well one person said looks after people well. Another said care for people. A further survey told us food. When asked what the service could do better one person said better communication via staff and myself, more variety of vegetarian meals. Another person suggested a more varied menu for meals and another said get a chef. We received a survey from a health care professional. They commented that the social and health care needs of people using the service are usually properly monitored, reviewed and met by the service. The told us that the service usually seeks advice and acts on it to meet peoples social and health care needs and improve their well being. The indicated that the service always supports people to administer their own medicine or manage it for them where this is not possible. When asked what the service does well they commented clean, spacious accommodation. Generally excellent staff. When asked what the service could do better, the person said improve communication, handover within working staff. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor the service and the schedule of inspection will be kept under review. However, the CQC can inspect the service at any time should there be any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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