Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bidna House.
Annual service review
Name of Service: Bidna House The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Taylor Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bidna Lane Appledore Bideford Devon EX39 1NU 01237470714 01237425842 info@caringchoice.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mr Simon Haywood,Mr David Anthony Haywood,Mrs Barbara Haywood Number of places (if applicable): Under 65 Over 65 12 12 1 1 One resident to be accommodated over the age of 65 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bidna House is a detached older style property standing in its own grounds and is reached via an unadopted lane. It is registered to accommodate 12 people who have either learning disabilities or mental health problems. All residents are accommodated in single occupancy bedrooms. There are two lounge areas a dining area and a kitchenette for residents to make
Annual Service Review Page 2 of 6 1 8 1 1 2 0 0 8 drinks. The main kitchen is only accessible with staff support. The registered provider lives on site and has several dogs, which are free to wander around the grounds and house. The nearest local village, Appledore is one mile away and the home has two vehicles available to transport residents. At the last key inspection, the range of fees were £350 to £1250 and did not include personal items, chiropodist, hairdressing or non-essential transport. The manager should be contacted for more up to date information about this. Copies of this inspection report are kept in the office and made available to people on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 7 surveys returned to us by people using the service and from other people with an interest in the service. 1 survey from a health and social care professional Information we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The last key inspection report dated 18th November 2008. The overall quality rating was GOOD. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clearly written and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make and are planning to carry these out. For example, the provider tells us that they carry out an analysis of staff records which should ensure that the legal requirement for people to be protected by robust recruitment practices is met. Information that people are given prior to moving in the home is being updated to improve accessibility for people. The provider has written we are in process of completing a DVD that will be available for all potential service users and residents that will explain the service and the services offered. 7 people living at the home responded to surveys. These tell us that the people are always treated well by the staff and their views are listened to. They also referred to having choices and making decisions about what they did each day. One person wrote in their survey I like it here. Information sent to the Commission by the provider tells us that they have altered working practices so that we can have more frequent activites in smaller groups. In surveys 7 people verified that they always make decisions about what activities they do. A professional in a survey wrote that they are impressed by the lengths they go to give (people) a good quality of life. Annual Service Review Page 4 of 6 The management offer their staff supervision, a good induction and appropriate training ensuring that those who live at the home receive support from a competent staff group. Information sent to the Commission by the provider tells us that 63 percent of staff have or are working towards the NVQ in care. A professional responding in a survey tells us that they are impressed by the care teams knowledge. Their comments also tell us that communication systems are good, we have regular meetings to discuss the clients and their needs. And their overall view is that the home provides a good service for people, which they would recommend to anyone with complex needs and mental health care problems. The Commission has received no information about concerns, complaints or safeguarding issues in the last 12 months. However, the provider in the AQAA tells us that they have investigated a complaint, which was resolved. The home has not notified us about events that have happened since the last inspection. For example, in the AQAA the provider has stated that 1 person was admitted to the Accident and Emergency Department for treatment. The Commission did not receive a notification about this and this is a legal requirement, which the provider must take action on. We have reason to believe that the providers were in breach of Section 11 of the Care Standards Act 2000. We did a random inspection on 15th January 2010 (a report has been published) and it is potentially the case that the issue of running an improperly registered service may have been resolved. However, this is matter has yet to be concluded by the Commission. Our overall view, however, is that people that live at the Bidna House continue to receive a good service. What are we going to do as a result of this annual service review? We will continue to review this service. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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