Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bishops Lodge.
Annual service review
Name of Service: Bishops Lodge The quality rating for this care home is: The rating was made on: three star excellent service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Johnson Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 19 Fearon Road Hastings East Sussex TN34 2DL 01424719011 01424421684 admin@newdirections.gb.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: New Directions (Hastings) Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated in a detached Victorian house on the outskirts of Hastings. It is situated close to local shops, a local park and bus routes. Ore railway station is about a mile away. The home is registered to provide accommodation for six younger adults with a learning disability, predominantly those with Prader-Willi syndrome. At the rear of the home there is a garden, which slopes up away from the house, and decking has provided areas to sit. There is a building at the rear, which is used to provide an inhouse day care centre. Accommodation is on two floors. There is adequate communal space and each service user has a single bedroom. Five of the bedrooms have en-suite
Annual Service Review Page 2 of 6 1 0 1 1 2 0 0 8 facilities and the sixth has the use of a bathroom nearby. There are parking spaces to the front of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we asked for it. There was very detailed information provided in the AQAA showing clear evidence of how the home has continued to improve since the last key inspection. The home continues to think of new and creative ways to make sure that their service is able to do the things that matter to people. For example, the home told us that the people that use their service are fully involved in the recruitment of new staff. This has meant that people who use services are well supported by staff that they like. The home has continued to build upon the success of helping residents to secure work placements and now the majority of the residents have a work placement. In addition to attending day services on site, residents also continue to make full use of their local facilities. Some of the improvements made to the property in the past year include: new carpets in the office, redecoration of two bedrooms, installing a new shower room for one resident, external redecoration of the home, a new front wall was built, anti-slip decking for outside of day services and many new appliances were fitted. There are also plans in place to refit the kitchen this year. We have not received any concerns about the home in the last year. They have told us that they received one complaint and that this was resolved to the satisfaction of the complainant. As a result of the last key inspection carried out in November 2008 one requirement and three good practice recommendations were made. There was evidence in the AQAA that the requirement and recommendations had been addressed. During the course of the year the manager sent us a copy of the feedback provided Annual Service Review Page 4 of 6 from relatives following the homes end of year (2008) quality assurance survey. The results showed that relatives were very happy with the care provided. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the end of November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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