Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Blackburn Lodge LSC.
Annual service review
Name of Service: Blackburn Lodge LSC The quality rating for this care home is: The rating was made on: two star good service 0 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicki Dawson Date of this annual service review: 2 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Broadway Sheerness Kent ME12 1TS 01795667035 01795668141 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Vanessa Byrne Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Kent County Council Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users to be accommodated is 35. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Blackburn Lodge caters for older people needing residential care. The home also provides recuperative care and there is a day centre on the premises. The residents are accommodated on the first floor of a Social Services building, with
Annual Service Review Page 2 of 6 0 2 0 2 2 0 0 9 the managers office, the kitchen, the laundry, a day centre for 30 older people, some facilities used by occupational therapists and several care management offices occupying the ground floor. The premises are located on the seaward side of a busy main road in the centre of Sheerness, with transport and local amenities within walking distance. It provides 35 beds in 33 single and one double room. Seven beds are used by intermediate/recuperative residents. The last key unannounced inspection to the home was on 2nd February 2009. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very detailed and gave us all the information we asked for. We looked at the information in the AQAA and discussed this with the team leader home manager in a subsequent telephone. It is our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has told us that people who use the service have a number of options available to them to make their needs known. Residents meetings have increased to provide service users with more opportunity to have a say in the running of the home. Service Users have played an active part in the recruitment process of new staff by taking part in the interview panel, with positive results for both service users and staff. Issues raised in Service User Exit Questionnaires are discussed and addressed at staff meetings. Last year a major Annual Quality Assurance survey involving all stake holders was taken and collated centrally. We have introduced a service user satisfaction survey. We asked the home to give out ten surveys to people who use the service and five completed surveys were returned to us. People told us that they receive the care and support that they need. They said that staff are always available when they needed Annual Service Review Page 4 of 6 them. Three people responded that staff always listen to them and act on what they say. One person responded that staff usually do this and one person did not know. Everyone said that the home arranged activities for them, except one person who did not know. Everyone said that that they always liked the meals and that the home is always clean and fresh. When asked what the home does well people commented: Happy with everything. The home has hospitality. Staff talk to me. I like my bedroom, clean, good ventilation, cosy and warm. The home fulfils all my needs. Things are shared around. Being here is kindness itself. When asked what the home could do better, people commented: No quite happy. Nothing. It is a happy and welcoming home for friends and family. All are made welcome. Nothing. The home told us that they have updated their formal complaints procedure and resolved any formal complaints to the satisfaction of the complainant. Everyone surveyed said that there is someone in the home whom they can speak to if they are not happy. However, only two people out of the five who were surveyed told us that they knew how to make a formal complaint. The team leader responded that some service users can be a little confused and she confirmed that every service user has information about how to make a complaint in their bedroom. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2nd February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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