Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bluecoats (18).
Annual service review
Name of Service: Bluecoats (18) The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Thatcham Berkshire RG18 4ND 01635874266 Telephone number: Fax number: Email address: Provider web address:
lisa.landau@dimensions-uk.org www.dimensions-uk.org Dimensions (NSO) Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Lisa Yvonne Landau Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 6 0 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Physical disability - PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: New responsible Individual 28/08/09 Larry Grady. New manager registered 15/09/09 Lisa Landau. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bluecoats is a purpose built single storey property located in a quiet area but close to the centre of Thatcham. The home has six single bedrooms and provides care and
Annual Service Review Page 2 of 6 accommodation for up to six adults,who have learning and physical disabilities. The home has a kitchen/ dining area and a lounge; there is a utility room. The rear garden is large and well maintained with a raised garden suitable for wheelchair Users. There is parking and a small-grassed area to the front of the property. There is wheelchair access to the garden. The home is within easy walking distance of the local town centre (Thatcham), approximately ten minutes driving distance to the town of Newbury and twenty minutes driving distance to the large town of Reading. The home have their own vehicle and are within easy reach of public transport routes. The fees are £1,470 per week (as at March 09). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys (six) completed by people who live in the home, they were completed with the assistance of staff. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked to see if other people have told us anything about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The home continues to let us know about things that have happened since our last key inspection, such as any disciplinary action taken against staff members, they work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service. These include person centred reviews being completed for everyone, people being encouraged to take more control of their own life and make decisions about their futures, using advocates, if necessary and involving people in the recruitment and interviewing of new staff. The six surveys received from people who live in the home were all completed with the assistance of staff. All surveys were positive and comments included, nice staff, they support me to do what I want to do, they look after me well, they support me with all my needs, staff listen to me and I get to do what I want and they give me all the support I need. Three surveys commented that the home need another vehicle so that people can be taken out more and one person said that they felt that people with less communication skills do not always get as much time and attention as those with better verbal skills. It was not clear how staff had gained the information from people who do not have verbal skills. The AQAA reported that all Polices and Procedures are current and reviewed, as Annual Service Review Page 4 of 6 necessary, for example the fire safety policy, food safety and nutrition and whistle blowing. The AQAA also noted that it is aware of equality and diversity issues and reports that it promotes equal opportunities for everyone who uses the service and for the staff and that the equal opportunities, diversity and anti-oppressive practise policy was reviewed and updated in April 2009. A new manager was registered with the Commission for the service on the 15th of September 2009. The home reported that no complaints have been received by them and there have been no safeguarding incidents or concerns. No information about complaints or safeguarding issues, with regard to this service, have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 28th of February 2011. (The last key Inspection visit took place in February 2008.) However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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