Care Home: Braintree Nursing Home

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Annual service review Name of Service: Braintree Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Davey Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 11 Coggeshall Road Braintree Essex CM7 9BD 01376552391 01376345966 braintreenursinghome@fsmail.net Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia physical disability Conditions of registration: Avidcrave Limited Number of places (if applicable): Under 65 Over 65 0 0 8 35 Eight named service users, over the age of 65 years, who require care by reason of dementia, whose names have been made known to the Commission Persons of either sex, aged 65 years and over, who require nursing care by reason of a physical disability (not to exceed 35 persons) The registered person shall ensure that a continuing programme of development is provided for manager and staff in relation to dementia care and good practice, equivalent to the recommendations of the Alzheimer`s Society The registered person shall ensure that staff provision is regularly reviewed to meet the changing needs of the service users The registered person shall keep under review the provision of additional communal living space to meet the assessed needs of the service users The total number of service users accommodated in the home must not exceed 35 persons Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service Braintree Nursing Home is registered to provide nursing care for up to 35 people over the age of 65 years. The home is located in the town centre of Braintree, Essex and is within immediate access to all amenities. The site is shared with The White House, a registered care home for people over the age of 65 years, owned by the same company but managed independently. Both units share the very small gardens, which comprise of a patio and grassed area with seating at the front of the building. Car parking facilities are available. The property is a two-storey building with access to the upper floor provided by a passenger lift; a seated stair lift is also provided. A further extension was built in 2001. Personal accommodation in the home is made up of 14 bedrooms of single occupancy with en suite toilet and hand washing facilities and 11 bedrooms providing shared occupancy of no more than two people; these rooms are supplied with personal hand washing facilities only and free standing screens help to provide privacy. At the time of inspection it was confirmed that the current scale of fees ranged from between £550 - £650 per week. Additional charges are made for chiropody, hairdressing and aromatherapy services. The above information was correct at the last inspection. Please contact the home direct for any updated information and details of the current fee structure. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We (CQC) looked at all the information we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us in November 2009 by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The document is a legal requirement. We send surveys to the provision asking that they be distributed to stakeholders. We requested that they be completed and returned to us. This would provide us with information about the stakeholders views of the provision. We received five completed surveys from staff members and two from residents. Residents surveys had been completed on their behalf by relatives. We have included some of the comments received within this report. Information we have about how the service has managed any complaints. What the provision has told us about things that have happened in the service, these are called notifications and are a legal requirement. We spoke with the manager by telephone on 23rd February 2010. The last key inspection took place on 15th January 2008 and we carried out an Annual Service Review on 3rd February 2009. What has this told us about the service? We reviewed the information within the AQAA, assessed the information on the service record, read the surveys and we spoke with the manager on the telephone. Within the AQAA under brief summary of our comments made within this Annual Quality Assurance Assessment and asked what the service does well, the service had recorded We provide individual holistic care in a warm and homely environment. When asked how we have improved in the past 12 months, the service had recorded We are focusing our efforts on resident led activities offering choice and flexibility and independence. Under what we could do better and how we are going to do this it was recorded, We would like to offer an environment that promotes more privacy for a variety of activities. We are making structural changes to create a therapy room and a clinic to benefit our residents. The manager told us that the provision had a stable core group of staff. Staff had access to good training opportunities. We were informed that the owner of the home visits on a regular basis. The manager advised that there had been no safeguarding referrals to the local authority in the last year. We were informed that the provision had a good professional working relationship with all health and social care professionals. We were told that the provision was meeting the assessed care needs of Annual Service Review Page 4 of 6 all residents that were accommodated. From our records we can see that the provision contacts us when appropriate. We spoke with the manager about one notification that was outstanding. We also spoke with the manager about some information we had received about the provision. They were able to assure us that both matters had been dealt with appropriately. We were advised that all records within the home were current. We received the following comments from service users (we have) activities for residents, bingo, quizes...clean and tidy...trips to town...good company...friendly atmosphere...I am quite happy...the matron and all the staff are very kind...all ok. We received the following comments from staff members friendly caring home...offers a nice homely atmosphere for all relatives and residents...(we) provide adequate staff for residents...manager is excellant...(we need) bigger staff room...more training (needed)...(needed) more activities for residents...the home does really well with everything...very good atmostphere...were a large family unit. We do not have any current concerns about Braintree Nursing Home. From the information available, the service continues to provide positive outcomes for residents. What are we going to do as a result of this annual service review? We will carry out another regulatory activity by 23rd February 2011. We can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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