Latest Inspection
This is the latest available inspection report for this service, carried out on 27th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brambles Care Home Limited.
Annual service review
Name of Service: Brambles Care Home Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Davey Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 22 Cliff Road Leigh On Sea Essex SS9 1HJ 01702472417 01702472417 thebramblescarehome@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Brambles Care Home Ltd Number of places (if applicable): Under 65 Over 65 22 0 0 22 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Brambles provides care and accommodation for up to twenty-two older people. The fees range from £388.01 - £577.50 per week depending on the type of bedroom requested and/or available, the source (i.e. local authority or private) of funding and assessed care needs. There are additional fees for hairdressing, chiropody, newspapers, toiletries and transport and any personal items. The Brambles is a large, extended and converted house situated in a residential area. Accommodation is provided on three floors and consists of fourteen single and four double bedrooms. All rooms have en-suite facilities. The ground and first floor are accessed via a shaft lift and the lower ground floor rooms by stair lifts. The communal areas include an open plan lounge and dining area. There is also a conservatory and a raised decking area. The gardens are well maintained. There is limited parking at the front of the building. The Brambles is close to a mainline station and bus route.
Annual Service Review Page 2 of 6 None The homes Statement of Purpose and Service Users Guide are displayed in the main entrance. The above information was correct on 9th April 2008. Please contact the home for current details. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The Care Quality Commission looked at all the information we have received, or asked for since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us in February 2009 by the service. The AQAA is a self assessment that focus on how well outcomes are being met for people who use the service. It also gives us some numerical information about the service. We send surveys to the service asking that they be distributed, completed and returned to us. We received three surveys from relatives, three from staff members, four from residents and one from a health care professional. This was a very good response. Information we have about how the service has managed complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. We spoke with the homes manager by telephone on Thursday 9th July 2009. The last key inspection was undertaken on 9th April 2008. What has this told us about the service? We reviewed the information within the AQAA, spoke with the manger and assessed the information we received within the completed surveys. Within the AQAA the service sets out what it does well, acknowledges what it could do better, what has improved and outlines improvement plans for the future. We noted that the information and detail within the majority of the sections in the AQAA was relatively brief. Two sections under Equality and Diversity and Choice of Home had not been completed at all. The next AQAA we request must be completed in more detail or it may be returned to the home. Within the AQAA under brief summary of our comments made within this Annual Quality Assurance Assessment it was stated (what our service does well) - provide a service where a resident can live how they want and received good care and a sense of community, (how we have improved in the past 12 months) - the environment has improved greatly and (what could we do better and how are we going to do this) - get better social activities and records of this in place, keep long term staff and reward them for training. The manager told us that since the last inspection there had been no reported safeguarding vulnerable adults from harm issues and no complaints about the care provided by the home. It was reported that the staff establishment was stable and there had been sufficient staff on duty at all times to meet the needs of residents. Staff Annual Service Review Page 4 of 6 training had been ongoing throughout the year. The manager reported that the owner of the home had visited twice a week and completes the necessary documentation to record that they had carried out a complete overview of the home and were satisfied that the provision meets with regulatory requirements. We were informed that the manager had continued to enjoy a good working relationship with all health and social care agencies who visit the home periodically. There were no other issues that the manager wished to discuss with us. From our records, we can see that the home has told us about the things we need to know about. Within the health care professionals survey the following comment was noted (the) home seems to have a general appropriate and holistic approach with respect for all aspects of care. Two of the staff surveys had been completed in the main in a tick box manner, but the following comments were noted one week induction was very detailed...(I would) take and note any complaints ask if ok to inform manager (and) let her know of any problems...currently doing NVQ level X (we have not put the level in as it may identify the staff member), (training is) very helpful...manager is very easy to communicate with...happy home...I am proud to work at this home...(the home) is improving everyday. Two of the three residents surveys had been completed in a tick box manner but the third contained the following comments once we saw it we liked it...great care and understanding and support...overall, feeling grateful to be here. We noted the following comments with relatives surveys staff are aways willing to attend to X needs and always in friendly maner...Im always welcome as a visitor...occassionaly at the weekend they are short of staff and have agency staff who are unfamiliar with the set up...(the home) treats residents as individuals and modifies the care plan with their changing needs...we are always kept updated on anything that is going on a Brambles...nothing is too much trouble...the care is brilliant. Nobody within their surveys indicated that they wished to speak with an inspector. What are we going to do as a result of this annual service review? We will carry out a key inspection by 8th July 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who use the provision. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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