Latest Inspection
This is the latest available inspection report for this service, carried out on 12th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brendoncare Old Parsonage.
Annual service review
Name of Service: Brendoncare Old Parsonage The quality rating for this care home is: The rating was made on: three star excellent service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kima Sutherland-Dee Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Main Road Otterbourne Winchester Hampshire SO21 2EE 01962713977 01962715866 sframe@brendoncare.org.uk www.brendoncare.org.uk The Brendoncare Foundation Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 28 The maximum number of service users to be accommodated is 28. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes. The registered individual has left the organisation. The new registered individual is Sam Foti. 0 6 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Old Parsonage is a registered care home providing personal care and nursing for 28 people in the older person category. The Brendoncare foundation owns the service and has other services in the Hampshire area. Accommodation is provided on two floors and there is a passenger lift that allows access to all parts of the home. There
Annual Service Review Page 2 of 6 are a number of equipment and adaptations within the home to maintain and promote independence of people accommodated. The home benefits from well- maintained and enclosed gardens which are accessible to wheelchair users. The service is situated in the village of Otterbourne on the outskirts of Winchester and has some local amenities close by. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the previous inspection report dated the 6th January 2009. We reviewed the AQAA which is the homes self assessment of how they are meeting the needs of the service users. We have also included information from the eight surveys that were completed by the service users and returned to us. What has this told us about the service? The AQAA had been fully completed and returned to us when we requested it. The AQAA records the ways in which the manager, staff and senior managers listen to the views of the residents. These include holding regular residents meetings, an annual quality questionnaire and a visit from senior managers where residents or their families can ask questions or raise concerns. The AQAA states that the results of these consultations are used to improve the service. Each resident can speak to their key worker so they can communicate any ideas or concerns. There is also a communication book that is available to the residents or their relatives. As a result of comments the following changes have been made. The windows in a residents room are cleaned more often. The residents can use email to communicate with relatives. The home has increased the number of volunteers who can befriend the residents or to carry out activities. The manager is looking at making satellite T.V available to the residents who have requested this. These changes demonstrate that the service is committed to hearing and taking seriously the views of the residents and their families. All but one of the eight surveys are very positive about all or most aspects of living at this home. Comments include, The home is excellent in every way The home has a well deserved 3 star rating The staff are caring with very good team leaders who work well together to give a happy atmosphere It is difficult to think of anything that could be improved or faulted. The negative comments were checked with a member of staff at the home. It became clear that these were the usual comments made frequently by one person who is having all of their needs met at the home. The AQAA states that the home will shortly carry out a meal survey to seek the views of the residents and incorporate new ideas into the menu. We have an excellent chef who, with his team, produces nutritious, well balanced meals, home cooked, using fresh produce. One survey said that there is a Need for better balanced diet, an issue for people with dietary limitations, the evening meal has too much carbohydrate This survey was completed in November 2009 so we would expect that the intended meal survey would have given all the residents a chance to air their opinions and the chef to amend the menu to meet everyones needs. All the other seven comments were positive about the choices and the food provided at the home. The service is committed to a high level of staff training and the AQAA states that 75 percent of the staff have a National Vocational Qualification. The home also continues Annual Service Review Page 4 of 6 to meet the national gold standards framework for palliative or terminal care of the residents. This is a way of ensuring that all of a persons individual needs are assessed and met when they are at the end of their life. The manager and the organisation know how they can improve the home for the benefit of the residents. The AQAA states what short and long term plans the manager has to continually improve the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, because the evidence suggests that Brendoncare The Old Parsonage is continuing to provide excellent outcomes for the residents. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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