Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bridge House.
Annual service review
Name of Service: Bridge House The quality rating for this care home is: The rating was made on: two star good service 0 4 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Philpott Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 Bridgwater Road Taunton Somerset TA1 2DS 01823334797 01823353691 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Home First & Foremost Ltd Number of places (if applicable): Under 65 Over 65 11 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bridge House is registered with the Care Quality Commission to support up to eleven people with a learning disability. The home is a large detached property located within walking distance of Taunton town centre. Accommodation is provided over two floors. The home does not have a passenger lift. Peoples bedrooms are arranged over two floors and have full en-suite facilities. There are two lounges, a large dining room and large domestic kitchen within the home. The garden, to the rear of the property is an attractive space made secure and accessible for people who live at the home. The Registered Manager is Gavin Guy. 0 4 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection. -Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information we received and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Further to the key inspection, the home sent us an action plan of what they were going to do to meet the requirements and recommendations that were made. The AQAA states Bridge House offers a spacious, friendly living environment where all service users are actively encouraged to participate in all aspects of daily living. Each individual living in Bridge House has very specific care needs, these are carefully met by a committed and experienced staff team. The home told us the range of activities and opportunities afforded to the service users has been widened to include horse riding, cookery courses and music and movement. Two of the service users have recently started to attend weekly college courses. We have introduced a for the first time initiative. We have established links with a buddy home so that resources and activities can be shared and new relationships established. A staff member told us menu and trips are well thought out and researched. The home told us on the AQAA that the following improvements have been made to the environment the lounge has recently had a brand new flat screen TV. The top room has been decorated and is almost ready to be used as an activity room. One of the lounges has now got a sensory area and ball pool which requires some finishing off. Several of the residents bathroom have got new flooring. The outside of the building has been redecorated. Some carpets have been replaced and the lighting changed in the corridors. Annual Service Review Page 3 of 5 The AQAA states Our organisation has a clear and effective complaints policy. Any complaint would be investigated in a sensitive and professional manner following company policies and procedures and Families and service users have copies of complaints procedure, letting us know what you think. The home told us that they have received one complaint in the past 12 months. This was resolved within the appropriate timescales. We have not received any complaints about the home. The home told us on the AQAA Bridge House has a very experienced staff team who have demonstrated their commitment to the home through their flexibility. Staff commented Bridge House has a good staff team who have the best interests of the service users at heart. At the last key inspection, we recommended that the home ensure that the dependency levels of people using the service meet the staffing levels in place. A staff member who completed a survey in September 2009 commented we desperately need more staff. The home told us on the AQAA We now have a full staff team and a new Senior Support Worker has been appointed and the number of care hours available to support the residents has been increased. We spoke with the manager who told us that the home has recruited three full time equivalent staff recently. 12 of the 18 staff have now obtained an NVQ. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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