Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brittany Lodge.
Annual service review
Name of Service: Brittany Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennie Williams Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 32 Brittany Road Hove East Sussex BN3 4PB 01273413413 01273424169 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Deborah June Dunne Number of places (if applicable): Under 65 Over 65 0 15 The maximum number of service users who can be accommodated is: 15 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brittany Lodge provides residential care for 15 older people who generally do not have a high level of need. The home is situated in a quiet residential area of Hove and is very close to local transport, shops, seafront and other amenities. Bedrooms are located over two floors and there is a stair lift from the ground floor to the first floor. There are twelve single rooms, nine of which have en suite facilities and one double room with an en suite. Although there is wheelchair access to the front of the property the actual home would not be particularly suitable for wheelchair users. Communal Annual Service Review Page 2 of 6 areas include a lounge and dining area and a small rear patio garden. Current fees and additional costs are available from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the report generated from that visit. Relevant information from other organisations. What has this told us about the service? The last key inspection was undertaken on the 16 October 2007. An ASR was done on the 16 October 2008. The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was completed by the Registered Manager. It was clear and gave us information we required, however additonal required information regarding staffing at the home was not provided. It identified areas that they have improved in the last 12 months and that the manager uses the viewpoints of residents, visitors and staff to influence practices within the home. The last report and ASR was positive about the services provided at Brittany Lodge and the AQAA identifies that they are continually looking for ways of further improving the service. Some of the changes they have made as a result of listening to people are: refurbishing and redecorating communal areas in colours chosen by residents, changing menus in accordance with need and preferences and have developed a tailored activities programme to ensure it allows something for everyone. The AQAA identifies that the home is aware of equality and diversity issues and delivers care with a person centred approach. The AQAA identifies that the service has a low turnover of staff and have not had to use agency staff. This enables staff and residents to develop and maintain a good rapport with each other and promotes continuity of care. Staff continue to receive relevant training to their roles, with nine care staff having National Vocation Qualification (NVQ) level 2 or above. The AQAA demonstrates the homes commitment to promoting equality and diversity within the service by way of recognising the people who live at the home as individuals with their own strengths and needs. The home has a system in place for monitoring its own standards of care delivery which includes regular residents meetings and feedback questionnaires. The AQAA identifies that there have not been any complaints or Safeguarding Adults alerts/investigations made in the last 12 months. Annual Service Review Page 4 of 6 We have been receiving notifications from the service as required by regulation that have not given us any cause for concerns that the service provided has declined. No information has been shared with us from other organisations to identify that residents are not continuing to have good outcomes. The AQAA identifies areas that the service are aware of what they could do better and provides us with information on areas that they have improved within the last 12 months and their plans for improvement in the next 12 months. Further changes the service is planning to make as a result of listening to residents are: landscaping the garden, purchasing a summer house and providing waist level garden beds for ease of use. The AQAA identifies services will continue to be measured through active listening, providing opportunities for group discussion and comprehensive questionnaires. What are we going to do as a result of this annual service review? We will do a key inspection by 16 October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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