Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Broadlands Park.
Annual service review
Name of Service: Broadlands Park The quality rating for this care home is: The rating was made on: two star good service 2 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marilyn Fellingham Date of this annual service review: 3 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Green Upton Norwich Norfolk NR13 6AZ 01493751521 01493751521 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Michelle-Lee Hemaz Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Raymond Hollyman,Mrs Susan Hollyman Number of places (if applicable): Under 65 Over 65 34 0 0 34 The maximum number of service users who can be accommodated is: 34 The registered person may provide the following category of service only: Care home only Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP, Dementia Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 2 0 0 3 2 0 0 9 Broadlands Park is a care home providing personal care and accommodation for up to 34 older people some of whom may also have dementia care needs. Broadlands Park is a privately owned and run residential care home. The home is located in the rural Norfolk village of Upton. The service is long established and is based in a period house with accommodation currently on the ground floor and in a purpose built new wing. The upper floors, kitchen and laundry of the home have been renovated and rebuilt, and a shaft lift has been installed. The home has gardens to the front and rear. The home currently charges £425 to £650 per week according to residents individual need. Residents are expected to pay for their own toiletries and hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received, or asked for, since the last Key Inspection or Annual Service review. This included: The Annual Quality Assurance Assessment (AQAA). The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous Key Inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service has given us the information we asked for, it was comprehensive and they have told us about the improvements that have taken and those that are taking place. A new lift has been installed since the last Key Inspection and the accommodation has been increased to take twelve more residents; a loop system for those who have hearing problems has also been installed. The manager visits all prospective residents to carry out an assessment of needs to make sure that the service can meet those assessed needs and give the care that is required. All residents have care plans that are formulated from the assessments of need and these explain what staff have to do to make sure everything relating to peoples health, personal and social care needs are met. Risk assessments are completed and form part of the plans of care. We know from past inspections that the residents like living in the home and find the staff kind and caring. The service has told us about the training that has taken place since the last Key Inspection and what training is still needed by the staff team. Since the last Key Inspection the home has received one complaint and none have reached the Commission, which tells us that the service is listening to its residents and relatives and acting on their concerns at an early stage. The manager told us about the one complaint received by the home concerning a particular issue; she responded to the complaint directly and told us what steps she had taken to protect people from harm. The home continues to let us know about things that have happened since the last Key Inspection and we have no reason to think other than that they are dealing with issues Annual Service Review Page 4 of 6 well. They have addressed the requirements made at the last Key Inspection and have shown us that their service continues to provide good outcomes for the people who use it. The service tells us about the regular health and safety checks that are carried out within the home and for the equipment provided. Infection control policies and procedures are in place to reduce the risk of infection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will carry out a Key Inspection according to the Commissions procedures. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
