Latest Inspection
This is the latest available inspection report for this service, carried out on 16th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Broomfield Lodge.
Annual service review
Name of Service: Broomfield Lodge The quality rating for this care home is: The rating was made on: two star good service 1 8 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Lawrence Date of this annual service review: 1 6 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Hunters Forstal Road Herne Bay Kent CT6 7DN 01227740417 01227741260 broomfield-lodge@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: H U Investments Limited Number of places (if applicable): Under 65 Over 65 21 0 0 21 The maximum number of service users to be accommodated is 21. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Broomfield Lodge is located in a residential part of Broomfield village. It is a large detached property with gardens to the rear and car parking facilities at the front. Accommodation is over 2 floors with access to the first floor via passenger lift. We will carry out a Key Inspection by 17 September 2010. 1 8 0 9 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service. We checked our information about how the service has managed any complaints. There have been none in the last twelve months. We looked at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection and the results of any other contact that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was sent to us when we requested it. It provided us with information about the outcomes for people using the service. It was detailed and clearly written. We received surveys back from relatives of people who live at Broomfield Lodge, members of staff and care managers. The overall picture was positive. Comments made in response to the question What does the agency do well? included the following:- general welfare of residents, family and friends included in some of the entertainments, home and residents kept clean, food looks appetizing, staff seem caring and tolerant, provides a homely and friendly environment, allows a good freedom of choice, ie getting up and going to bed when desired, drinks on request (in addition to regular times), all day visiting and freedom to use the phone (incoming and outgoing), privacy in own room when required, they always keep me informed of any changes in their mental health, behaviour etc., this home offers a very good service for people with dementia, regular training and supports staff, residents receive a high standard of care and always come first. Within the AQAA the manager has noted that the following things have been improved or built upon since the last inspection. Residents wishes are now formally noted in the pre-admission assessment. Contact with residents families and friends is also now recorded to make sure information is not lost. Two regular entertainments take place each month which are paid for by the homes owners. Individual records are now kept of each residents involvement in activities. Staff now have individual development folders, showing what training they have undertaken, including any evidence of knowledge and competency. Training has been provided for some staff with regard to the Mental Capacity Act. The deputy manager has achieved the national vocational qualification in care at level 4. Annual Service Review Page 4 of 6 The AQAA also identified that lots of improvements have taken place with regard to decoration and replacement of carpets etc. The main bathroom on the ground floor has been refurbished and new flooring provided in the laundry. Another electronic hoist has been purchased and the lift door sensors have been upgraded to make using the lift safer for residents who are less mobile. New garden furniture has been bought and a shelter provided in the garden for people who wish to smoke. The manager has used the AQAA to identify things which she wishes to achieve in the next twelve months. This includes the setting up of a website, enrolling staff on an accredited training course regarding the Deprivation of Liberty Safeguards and continuing with the planned improvements to the environment. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues appropriately. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17 September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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