Latest Inspection
This is the latest available inspection report for this service, carried out on 17th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for BUPA Highclere Nursing Home.
Annual service review
Name of Service: BUPA Highclere Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 3 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Sidwell Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Chapman Avenue Downs Barn Milton Keynes Buckinghamshire MK14 7NH 01908667568 01908691366 edwardsca@bupa.com www.bupa.com BUPA Care Homes (BNH) Ltd The registered provider is responsible for running the service Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 41 The registered person may provide the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 0 1 1 2 0 0 8 Number of places (if applicable): Under 65 Over 65 41 0 0 41 Annual Service Review Page 2 of 6 BUPA Highclere Nursing Home is a two storey, purpose built Nursing Home owned by BUPA Care, and especially designed for older people, with easy access for wheelchairs. Access to the upper floor is via a service lift. BUPA Highclere offers long term care for older people who need daily nursing or respite care to enable carers to take a break, or convalescent or post-operative care for older people recovering from an accident, illness or operation. It is situated in a residential area of Milton Keynes, and is within a short distance of local shops, church and public house. The centre of Milton Keynes is close by offering a large shopping centre, cinema, a range of restaurants and recreational activities. Public transport is accessible to service users living in their home. BUPA Highclere Nursing Home offers all single room accommodation but is able to cater for couples, and they have accommodated this in the past. Twenty-two rooms offer en-suite facilities, and those that dont, have toilet and bathing facilities close by. The home has several, tastefully decorated lounges and a light and spacious dining room, which overlooks the garden. There is an activities room where hairdressing, card games and other social activities take place. BUPA Highclere is set within its own gardens that offer peaceful and secluded surroundings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they have an ongoing improvement plan. We received thirteen surveys from residents or their families. They told us that they were happy at Highclere and that they received the care and support that they needed and that staff were always or usually available when they needed them. They told us that care staff and managers treated them well and listened to what they say. They all said that they knew who to speak to if they were not happy and that they knew how to make a complaint. They made positive comments saying the home is well managed and organised, there are kind and caring nurses and care assistants, it is a homely environment with a lovely garden, there is a happy atmosphere. One respondent said what makes Highclere so special is the way staff all work together as a team. When asked what the home could do better several survey respondents said more outings and time to take people into the garden and having someone to sit and talk to you in your room, they havent got time. One family member suggested that there should be more pictures and books for people to share with those who have dementia. Three healthcare professionals returned the surveys and said that peoples social and healthcare needs were properly monitored, reviewed and met by the home. Four members of staff returned the surveys. They said that the ways they shared information worked well and that they received support from the manager and met with her often to discuss how they were working. They all confirmed that references and criminal records bureau disclosures had been sought before they started work. Staff said that they felt supported and received training. They said that they had had Annual Service Review Page 4 of 6 training in safeguarding people and that they knew what to do if someone had concerns about the home. The home continues to let us know about things that have happened since our last key inspection. The manager said in the AQAA that she had received one complaint in the last year. We have not been notified of any safeguarding concerns made to the local authority, which is the lead agency in these matters. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 30th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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