Latest Inspection
This is the latest available inspection report for this service, carried out on 4th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bushmead Court.
Annual service review
Name of Service: Bushmead Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Katrina Derbyshire Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 58/60 Bushmead Avenue Bedford Bedfordshire MK40 3QW 01234353884 01234353884 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Calsan Limited Number of places (if applicable): Under 65 Over 65 0 0 0 27 27 27 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Located in a quiet residential street, close to city centre and other local amenities, this grade II building provides environmentally pleasant accommodation for residents. The home generally caters for elderly frail people, but has developed the service so that residents with dementia are now cared for as well. There are twenty-three single and three double bedrooms on two floors, and twenty rooms have en-suite facilities. There are three bathrooms, and a shower room. High ceilings, domestic furniture with a few antique pieces creates an environment enjoyed by residents. The garden offers a combination of paved patio area and beautifully maintained grassed area with flowerbeds, and easy access from the large, new all weather conservatory. There is space for some parking at the home. The home makes CQC inspection reports available to residents and families on request. Any prospective service users and or
Annual Service Review Page 2 of 6 No their representatives are sent information about the home before they make a decision to move in. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing the same level of service. However there was limited information within the sections and this needs to change, the service must demonstrate that they can self assess to a good standard and are able to demonstrate that they continue to develop. They gave details of improvements made since the last inspection, including; A menu update although what the update included was not specified. In response to listening to the people that live at the home the labelling of clothes had also improved. Management also state that they are using a new format for the ongoing assessment of peoples needs. One of the areas the service state they aim to improve upon in the next 12 months is maintain and improve on our excellent G.P Services. The information contained within their self assessment must improve in standard, this statement does not demonstrate how they are to do this or by when for example. The home keeps us informed of incidents and accidents through the regulation 37 notification process, and update us on outcomes as they occur. Annual Service Review Page 4 of 6 We received no concerns in this reviewing period. We were informed of one safeguarding issues in this reviewing period. This was managed in accordance with the protocols in safeguarding adults. Management acted promptly and correctly to safeguard the person living at the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The rating for this service was made on 1st November 2007. Annual Service Review Page 5 of 6 Reader Information
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