Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Caldwell Grange.
Annual service review
Name of Service: Caldwell Grange The quality rating for this care home is: The rating was made on: three star excellent service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 3 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Donnithorne Avenue Nuneaton Warwickshire CV11 4QJ 02476383779 02476384798 jackywest@warwickshire.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Warwickshire County Council, Adult Health & Community Services Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Caldwell Grange is owned and managed by Warwickshire County Council. The home provides care and accommodation for 35 older people with a wide range of needs. The home is situated in a quiet cul-de-sac on a large housing estate in Attleborough, Nuneaton, with many of the service users coming from the immediate local area. There are local shops, a post office, pub, hairdressers and churches located within half a mile of the home. Caldwell Grange provides accommodation on two floors. All the sitting
Annual Service Review Page 2 of 6 0 6 1 1 2 0 0 8 areas are on the ground floor, where there is a large dining room, incorporating a bar, and four lounge areas including a conservatory. The self-contained day care accommodation is available to residents outside day care hours. The home is set in its own grounds with a well maintained and accessible garden area. There is car parking space available for a number of vehicles. At the time of the inspection visit the fees charged were within the local authority range. Additional fees are charged for newspapers, toiletries, chiropody, hairdressing and individual outings or holidays. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales; the home manager completed this. The information in the AQAA was clear, and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, The AQAA tells us that the people who live at this home are actively encouraged to participate in the development of their own care plans, which inform the overall delivery of service in the home. These are reviewed monthly, involving individuals and relatives/carers as requested. The manager walks around the home every day at different times to meet with residents and staff, to monitor the service being provided, and checking that the environment is safe and functioning well. Over 75 of permanent care staff have achieved a minimum of level two in the National Vocational Qualification in care. This should mean that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The AQAA states that 100 of permanent staff have received training in safe food handling and no staff are employed without two references and a criminal record check, indicating clear and robust procedures for the recruitment of all staff and volunteers. Annual Service Review Page 4 of 6 The care manager has seven years experience of caring for older people. She has achieved NVQ level 4 in Care and Management as well as Registered Managers Award, and seeks further development with training relevant to her role, ensuring the service is operated effectively and efficiently. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. Families are encouraged to use the open door policy implemented by the manager and the staff, to discuss any issues they may have. People using the service are encouraged to maintain links with families, friends and the community. We received four completed surveys from staff members, they told us in their surveys that they are always given up to date information about the needs of the people they care for. Comments received included: Provide a high quality of care for all residents. I am proud to be an employee at Caldwell Grange. The manager knows the importance for all staff to have good training on a regular basis to ensure residents receive the best possible care. Other comments include: The home needs more staff due to the higher needs of our service users. More activities available to the more able bodied, more one to one time We received one completed survey from a person people who lives at Caldwell Grange. Response to questions in the survey were answered positively. No comments were made. We received one completed survey from a relative of one person who uses the service. Comments made: Always makes us welcome and looks after mum extremely well. There is nothing the service could do better. The AQAA tells us that all the required policies and procedures are in place. The service has received two complaints in the last twelve months, both of which were upheld and investigated under the homes complaints procedures. No complaints have been made to us about the service. We have looked at all the information available to us and in our judgment the service continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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