Care Home: Capri

Similar services:

• St Vincents
• The Cotswold Home
• Winton House
• Rush Court
• Hillyfield Rest Home
• The Maypole Nursing Centre
• The Briars

What the care home does well The home provides a friendly and welcoming environment and those residents spoken to were very happy at the home. Comments received from service users included; `I have lived here for five years and I am very happy`, `I really like living here` and `I have everything I need`. Residents are given choice in their day to day lives as much as possible with appropriate support provided by staff at the home. There is an effective care planning system in place and care plans are reviewed monthly and individual service users are supported to be involved as much as possible in this process. The home has a varied activities programme and residents are also able to go out into the community with monthly mini bus trips. Staff are encourage and supported to obtain recognised qualifications and the home has a good induction and training programme for staff. The staff were observed to be interacting well with the residents and they were noted to be good humoured and sensitive to their needs. What has improved since the last inspection? Since the last inspection improvements have been made to the environment, which has proved to be beneficial for residents. Also some of the rooms have been re-decorated; improvements included; New carpets have been laid in some of the residents bedrooms. New flooring has been provided in the bathroom and in WC`s. One of the service user`s rooms has had a new window installed. The home has improved its quality review systems to enable people who use the service to put their views forward on how the home is run. What the care home could do better: There were no requirements or recommendations made as a result of this inspection. Key inspection report Care homes for older people Name: Address: Capri 48 St Johns Road Sandown Isle Of Wight PO36 8HE     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Mick Gough     Date: 2 0 0 4 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 26 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 26 Information about the care home Name of care home: Address: Capri 48 St Johns Road Sandown Isle Of Wight PO36 8HE 01983402314 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Isle of Wight Care Ltd Name of registered manager (if applicable) Christine Jacqueline Basham Type of registration: Number of places registered: care home 9 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Additional conditions: The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Mental Disorder, excluding learning disability or dementia - MD Date of last inspection Brief description of the care home The home is located within St Johns Road, Sandown and is situated within easy access of the main shopping area, its facilities and amenities. The premises is a three storey Care Homes for Older People Page 4 of 26 Over 65 0 0 9 9 9 0 Brief description of the care home town house that has been converted to provide residential accommodation and has seven single bedrooms and one shared room. The accommodation is split between the ground floor and first floor with the second floor being used as the managers office and storage. Access from the ground floor to the first floor is via the stairs or the homes stair lift. Care Homes for Older People Page 5 of 26 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The purpose of the visit was to assess the quality of service provided by Capri since the last inspection of the service, which was carried out in June 2007, we also conducted Annual Service Reviews (ASRs) in May 2008 and in March 2010. We also took into account the homes Annual Quality Assurance Assessment (AQAA), which was sent to us when we asked for it. The AQAA is a self assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. As part of the inspection process an unannounced visit to the home was carried out on the 20 April 2010. For this visit we involved 6 service users and 2 members of staff. Also the manager of the service assisted us throughout the visit. Other evidence for this report was obtained from reading and inspecting records Care Homes for Older People Page 6 of 26 including plans of care, risk assessments, staff rotas, medication procedures, recruitment and training records and some of the homes policies and procedures. We were also able to observe staff supporting service users in the home and we were able to see the interaction between staff and users of the service. The home is registered to provide accommodation and support for up to 9 residents and at the time of the inspection there were 8 people living at the home. Care Homes for Older People Page 7 of 26 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 26 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 26 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. No one moves into the home without having their needs fully assessed. The home does not provide intermediate care. Evidence: The home carries out an individual needs assessment prior to residents moving into the home and there is a clear admission process. Assessments were on file at the home and were looked at for 2 users of the service. Assessments were made using a needs assessment form and residents were visited by the homes manager before they moved into the home. Assessments seen included information on; mobility, personal hygiene, dressing, bathing, sight, hearing, continence, behaviour, nutrition, communication, oral care, foot care, medical history, sleep patterns and also for any particular needs. Care Care Homes for Older People Page 10 of 26 Evidence: management assessments were also on file where appropriate. The manager told us that arrangements can be made to visit people in hospital or wherever they are residing prior to moving in. We were told that the initial assessment forms the basis of the residents plan of care. The completed AQAA told us that a thorough assessment takes place and that the prospective resident, their family, friends and social worker are all involved in the assessment process. Intermediate care is not provided at the home Care Homes for Older People Page 11 of 26 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents health, personal and social care needs are set out in a plan of care and staff have the information they need to provide the support that residents need and in the way they prefer. Risk assessments provide information for staff on how identified risks can be minimised. The home has a satisfactory system for storing and administering medication. The health care needs of service users are met and service users at the home are treated with dignity and respect at all times. Evidence: Care plans were inspected for 2 residents and we found that care plans were comprehensive documents. Each care plan had a pen picture of the person giving good information on their past history. Care plans also provided good information on the care needs of individuals including; care goals and an action plan as to how the care should be delivered. There was information in care plans on; abilities, personal care, night care, personal well being, social activities, routines, eating and drinking, continence, communication, mobility, medication and falls. Care plans also contained Care Homes for Older People Page 12 of 26 Evidence: manual handling assessments. We found that care plans were easy to follow and gave staff clear guidance on how care should be delivered. Daily recording takes place to provide details of care delivery and care plans are reviewed monthly. Risk assessments were in place and were kept in individuals care plans and they provided staff with information on the identified risk, who was at risk and also gave staff information on how any risk could be minimised. Residents at the home are registered with a health centre in Sandown and have a number of different GPs. Community nurse services are provided by the health centre and they call into the home on a regular basis. The manager told us that she has an excellent relationship with all the health care professionals who visit. Dentists can be arranged through a local domiciliary dentist who can call at the home if required and a visiting optician service also calls. The manager told us that some residents have their own dentist and optician and the home supports them to attend appointments when required. Community Psychiatric Nurses (CPNs) are also involved with some of the residents. The home also has a continence adviser who is available and there is a visiting chiropodist who calls on a regular basis. The manager told us that any other health care professionals would be via a GP referral. Residents spoken with said that they were well treated at the home and we spoke to 6 of the 8 residents and they were all very positive about the care they received, comments included I am well cared for, the staff will help me anytime I ask, everyone is so kind and things could not be better. The completed AQAA told us that residents health care needs were met and that individuals plans of care ensured that residents were well looked after and we were able to confirm this on the day of our visit. Medication procedures at the home were looked at and there is a policy and procedure for the receipt, storage, administration and disposal of medication and all staff who are authorised to administer medication receive appropriate training. The home uses a monitored dose system provided by a local pharmacist and medication administration records were checked and these were complete and up to date. Currently the home does not hold any controlled drugs. However the home does have a separate cabinet for their storage. The home was reminded that should there be a need for any controlled drugs to be held at the home, they must be stored in a proper Care Homes for Older People Page 13 of 26 Evidence: Controlled Drugs Cupboard. In brief, the requirements for CD storage are: Metal cupboard of specified gauge; Specified double locking mechanism; Fixed to a solid wall or a wall that has a steel plate mounted behind it; Fixed with either Rawl or Rag bolts The Misuse of Drugs (Safe Custody) Regulations 1973 gives full details and suppliers of CD cabinets can confirm that a cupboard meets the legal requirements. We recommend that care homes request formal confirmation that the cabinet that they use meets these requirements in order to comply with the law. Staff was observed interacting with residents appropriately and they were seen to treat them with dignity and respect. Staff was heard to use residents preferred form of address when talking to them and staff were seen to knock on residents doors before entering. It was clear from observing staff supporting residents that they got on well together. There was a very pleasant atmosphere in the home and all of the residents and staff spoken with were very positive about the home. Residents told us that the staff were very good and that they liked living at the home. Care Homes for Older People Page 14 of 26 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home provides a range of activities for residents, which meet their expectations and the religious and recreational interests of residents at the home are provided for. Residents are able to maintain contact with family and friends and visitors are welcome at any time. Residents are supported to exercise choice and control over their lives as much as possible and they are provided with a balanced diet in pleasant surroundings at time convenient to them. Evidence: The home has a dedicated activities co ordinator who works at the home 3 days a week between 0900 to 1300. There is a range of different activities available for residents and these include; board games, bingo, memory games, cards, manicures and hairdressing. There are also monthly mini bus trips out into the community. One resident told us that she wanted to go to the butterfly farm and the manager was arranging this for one of the day trips out. Some of the residents are independent and go out on their own while others require staff support. The manager told us that if anyone wanted to go out then staff would support them to do so. Residents who we talked to told us that they were satisfied with the activities provided. One resident told us that they preferred to spend time in their room. During our time in the home we Care Homes for Older People Page 15 of 26 Evidence: saw that residents enjoyed talking to each other and staff were also seen to spend time with residents. There was a very friendly atmosphere and it was clear that residents and staff got on well together. The home has a clear visitors policy and there are no set times, visitors sign in at the home and the visitors book is kept in the hallway. Residents told us that their visitors are always made welcome and the manager told us that visitors are welcome to stay and have a meal provided sufficient notice is given. The manager told us that one resident has a regular visitor who often stays for a meal at the home. Residents were observed to be free to choose where and how they spent their time and there were no restrictions imposed upon them. We observed staff supporting residents and they were able to make informed choices and were able to control their own lives as much as possible. When walking around the home we saw that a number of residents had bought some of their own possessions into the home and bedrooms had been personalised. The home operates a flexible menu and residents told us that they were very happy with the food provided by the home, they stated that the food was plentiful and good. Due to the small number of residents only one choice is provided at meal times and staff inform residents what is on each day and if this is not to their liking an alternative will be provided. The home has a dining room and residents can eat their meals in the dining room or elsewhere if they prefer. Breakfast was flexible and ran from 0830 until the last person was up. Residents had a choice of cereals or toast. The main meal of the day was at lunch time and lunch is at 1230. On the day of the visit lunch was beef burger with fresh vegetables followed by creamy rice pudding. The evening meal is at 1700 and was a snack type meal such as egg on toast, quiche or sandwiches. Supper is available at 1930 for residents and this is another snack type meal such as toast, crumpets or sandwiches. We were told that the kitchen is always open and staff can make residents a drink or snack at any time. We observed lunch being taken in the dining room and meals were unhurried and staff provided suitable support for residents if needed. Care Homes for Older People Page 16 of 26 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There is a simple, clear and accessible complaints procedure, which includes timescales for the process and any complaints are logged and responded to appropriately. The homes policies and procedures protect residents from any form of abuse. Evidence: The home has a clear complaints procedure, which contains all of the required information and there is a complains log where any complaints made to the home are recorded. Also recorded are the actions taken to investigate any complaints. Residents told us that were confident about raising any concerns they may have and said that they would speak to a member of staff if they had any concerns. Staff members spoken to were aware of the homes complaints procedure and said that they would support anyone to make a complaint if they wished to do so. The homes completed AQAA told us that there had been 1 complaint made in the past 12 months and the manager confirmed this on the day of our visit. Staff receive training on adult protection and the home has a whistle blowing policy and also a copy of the Isle of Wight (IOW) Adult Protection procedure. Staff spoken to were aware of their responsibilities in this area and knew what to do should they suspect any form of abuse had taken place. The manager was fully aware of her responsibilities in this area. Care Homes for Older People Page 17 of 26 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The layout of the home enables residents to live in a safe, clean, homely and comfortable environment. However, there are limitations caused by a lack of private and communal accommodation provided for people who use the service. All areas of the home are kept clean, hygienic and there are no unpleasant odours. Evidence: Capri has been a residential care home for older people for many years and is not purpose built and has its limitations in terms of private and communal space. Communal space comprises of an open plan lounge, which rises up to a dining area. Other than residents own rooms there is nowhere else for people who use the service to receive visitors in private. The manager has an office, which is located in a room on the second floor and this is accessed via very steep and narrow steps and is not accessible for service users. Apart from the managers office, all areas of the building are accessible to the current resident group. The first floor is accessed via a stair lift where there is an assisted bathroom with WC. There is also a pleasant rear garden where residents can sit when Care Homes for Older People Page 18 of 26 Evidence: the weather is fine. The home is generally comfortable, reasonably well furnished and decorated and residents told us that they were very happy living at the home and said that they did not have any problems with the limited communal space. A separate laundry is located in the garden and this is equipped with a washing machine and 2 tumble driers. The manager told us that staff carry out laundry duties and suitable protective clothing was available for staff. The home has a policy and procedures for the control of infection and all staff have received training in infection control procedures. Care Homes for Older People Page 19 of 26 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staffing numbers and the mix of staff currently meets the needs of residents. Staff morale was good and there was a good rapport between residents and staff. Residents are protected by the homes recruitment procedures and the home provides training for staff to enable them to support people effectively. Evidence: We looked at the homes staffing rota and this showed that there are a minimum of 2 staff members on duty between 0800 to 2000. Between 2000 and 0800 there is one staff member on duty and this person is able to sleep in between 2200 and 0630, the sleep in staff member is backed up by someone who is on call if required. Staff members spoken with on the day of the site visit told us that they felt that staffing levels were sufficient. The manager told us that with only eight service users in the home she felt that there were enough staff on duty to meet the current service users needs. However she told us that staffing levels would be kept under review. In addition to the normal care staff the manager works flexibly each day, sharing her time with another home that she manages nearby. The home employs a total 10 care staff and the manager confirmed that currently 8 of the care staff have achieved or are working to obtain NVQ at levels 2 or 3. The home has policies and procedures in place with regard to recruitment and staff Care Homes for Older People Page 20 of 26 Evidence: recruitment records were looked at for 2 staff members one of whom had recently started work at the home. All records seen contained the required information. The homes completed AQAA told us that the home has robust recruitment procedures and this was confirmed at our visit to the home. One new member of staff has been employed and has undertaken an induction programme which was based on the common induction standards recommended by Skills for Care. A copy of the completed induction booklet was kept in the staff members file. The manager keeps a training matrix, which details all of the training undertaken by staff and also shows the dates when refresher training is required to be carried out. The home also has individual training records with certificates in place to evidence training achievements. These were available for inspection and showed that training is carried out with regard to; Manual handling, medication, food hygiene, safeguarding vulnerable adults, first aid, fire training, health and safety, infection control, understanding dementia and mental capacity training. Care Homes for Older People Page 21 of 26 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are suitable management arrangements in place and the home is operated in the best interests of service users. Quality assurance procedures are in place and service users financial interests are protected by the homes policies and procedures. The health, safety and welfare of residents and staff are promoted and protected. Evidence: The registered manager has been in post since 2003. She has obtained an NVQ at level 4 in care and the Registered Managers Award (RMA). She is experienced and is able to carry out her role effectively. Staff told us that the manager was very approachable and that she supports staff development and was always available for advice and support. Service users told us that she was always friendly and that she always had time to chat with them. The homes manager told us that satisfaction surveys are sent out to residents, relatives, staff and other interested parties, although she said that she did not always Care Homes for Older People Page 22 of 26 Evidence: get a good response back from the surveys that were sent out. Service user meetings are held every three months and staff meetings are held regularly. The manager told us that she meets with service users on a one to one basis most days and spends time talking to residents to ensure that their views are taken into consideration. Financial arrangements in the home are satisfactory, the majority or residents have family who deal with their financial arrangements, however the home holds personal spending money for some service users. There are good records of all transactions and these provide a clear audit trail. We checked the balances for 2 service users and these were correct and up to date. Health and Safety policies are in place and available to all staff members and staff have undertaken training in health and safety. We saw in date certificates for the homes fixed wiring, gas safety and for the fire equipment. The home has a contract for the maintenance and safety of the stair lift and this is regularly serviced, however an in date test certificate was not available and the manger needs to follow this up with the contractor to ensure that an in date test certificate is obtained for the stair lift. The fire log book was inspected and all relevant training and testing is carried out within the specified timescales. All residents and staff spoken to were happy with the health and safety arrangements in the home Care Homes for Older People Page 23 of 26 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 24 of 26 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 25 of 26 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 26 of 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!