Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Carlton House Rest Home.
Annual service review
Name of Service: Carlton House Rest Home The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 Barton Court Road New Milton Hampshire BH25 6NN 01425612218 Telephone number: Fax number: Email address: Provider web address:
herridge19@hotmail.com Name of registered provider(s): Name of registered manager (if applicable) Ms Tina Trudie Mcdonald Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mrs Caroline Herridge Number of places (if applicable): Under 65 Over 65 33 33 0 0 0 33 The maximum number of service users who can be accommodated is: 33 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager has been appointed and has registered with the Commission. 1 7 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 Brief description of the service Carlton House was originally a hotel and was converted for use as a care home some years ago and has been extended and improved over time. The home provides personal care for up to 33 older people and older people who may have dementia or a mental disorder. It is located in a residential area some 400 metres from the centre of the town of New Milton and all the amenities that can be expected in an urban setting. It is a large detached building with accommodation for residents situated on 3 floors. All bedrooms are single, some with en-suite facilities. The communal/shared rooms are located on the ground and second floors and comprise two lounges and a large dining room on the ground floor and a lounge on the second floor. A passenger lift provides access to all floors where assisted baths and WCs are available. There is an attractive level garden and patio area that is readily accessible for use by residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQQA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and it is our judgement that the home is still providing a good service and that they know what improvements they need to make. We sent surveys to staff, relatives and residents asking for their views of the service provided by the home. These were returned by 3 staff, 5 relatives and 10 residents. 9 of the 10 residents who returned a survey say they received enough information about the home before moving in and that this helped them to decide if it was the right place for them. 1 person answered dont know to this question. Relatives say that the home keeps them informed of important issues affecting their relative. Each of the residents who returned a survey say that they get the care and support they need, with 1 exception where someone said this is sometimes the case. Relatives also said that the home meets the care needs of their relative living at the home. One relative commented: My mother/father has been at Carton house for a year, and has always had excellent care. The staff are caring and helpful and concerned for his/her welfare, while allowing him/her the freedom to live as he/she chooses. Two other relatives commented on the good standard of personal care. 8 of the 10 residents who returned a survey say that the home makes sure medical needs are addressed. One person replied that this never happens and another sometimes. Care staff say that they are given information about residents care needs so that care needs can be met. Annual Service Review Page 4 of 6 Residents confirmed that activities are provided that they can take part in. A relative said, The atmosphere whenever we visit is relaxed and welcoming. Activities are carried out, but there is no pressure to join in. 8 of the 10 residents who returned a survey say that they like the meals. One person said that he/she would like to have a salad or jacket potato. 1 person said he/she sometimes likes the meals and 1 person said he/she never likes them. Residents and relatives say that they are aware of the homes complaints procedure. Residents say that there is someone available to speak to on an informal basis if they are not happy. Relatives say that the home acts appropriately if any concerns are raised. Staff say that know what to do if someone has concerns about the home. There has been 1 referral to social services under the safeguarding procedures. The service liaised with the relevant authorities throughout the process, which is now resolved. The manager and staff have attended training in safeguarding procedures. The AQAA states that the environment is maintained and updated. Residents say that the environment is fresh and clean and relatives commented on the good standard of cleanliness. Staff are said by residents to be available when needed and that they listen and act on what is being said. Relatives say that the care staff have the right skills and experience to look after the residents properly. Staff say that they receive relevant training in how to meet peoples needs as well as in health care and medication. Staff say that they received an induction, which prepared them for the job and that they have the skills and experience to meet the differing needs of the residents. 12 of the 25 staff have National Vocational Qualification level 2 in care and a number of staff are also studying for the award. Staff report that there are enough staff on duty to meet residents care needs. Staff meet with their manager on a regular basis to discuss their work. The new manager has National Vocational Qualification level 4 in care. A relative commented that the new manager has had a positive effect on the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16/12/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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