Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Castlemead Court Care Centre.
Annual service review
Name of Service: Castlemead Court Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Sidwell Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wolverton Road Newport Pagnell Buckinghamshire MK16 8HW 02083135000 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Excelcare Holdings The registered provider is responsible for running the service Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 79. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age- not falling within any other category (OP). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The company has notified us of a new responsible individual who oversees the quality of services offered to people living in the home. Number of places (if applicable): Under 65 Over 65 79 0 0 79 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Castlemead Court Care Centre is a care home built in 2007. It has three floors and is located on the northern side of Milton Keynes in Newport Pagnell. The town centre is a short walking distance from the home where there are a range of local and high street shops, restaurants and other facilities. The local buses give access to many other areas in Milton Keynes and the centre of Milton Keynes is only a short bus ride away. Excelcare Holdings Ltd owns the home. It provides personal and nursing care for up to seventy-nine people. It is separated into three units. Each unit has its own sitting, dining and kitchenette area. Bedrooms are single occupancy with en-suite facilities. There are also a number of therapy rooms such as, hairdressing, computer with internet access, a sensory and prayer room. The home has been adapted to meet the needs of people with disabilities There is an enclosed garden, which is secure to provide a safe environment for service users. The staff team consists of qualified nurses, carers, housekeeping, catering, laundry, administrative and maintenance staff. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We received nine surveys from residents or their families. They had been helped to complete them by a member of staff. They told us that they received the care and support that they needed and that staff were always or usually available when they needed them. They told us that care staff listened to what they say. Not everybody knew who to speak to if they were not happy or how to make a complaint. Five healthcare professionals returned the surveys. They were mixed in their views but all said that peoples social and healthcare needs were always or usually properly monitored, reviewed and met by the home. Ten members of staff returned the surveys. They made some positive comments about the home. Some staff thought that activities were good and that the care and support for residents was good. Five members of staff said that were always given up to date information about residents although five said that this was only usually or sometimes given. One commented that shift handovers are for the qualified nurses only and carers do not always get to know what is going on. Two members of staff said that they did not know what to do if someone has concerns about the home. Staff members also expressed concern about confidentiality and the way in which peoples privacy and dignity was protected when they were undressed. In answer to the question does your manager give you enough support and meet with you to discuss how you are working, four members of staff said regularly, two often, three sometimes and one never. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection. The manager said in the AQAA that she had received eight complaints in the last year, two of which had been upheld. She also said that five safeguarding referrals had been investigated by the local authority which is the lead agency in these matters. We have concerns about some of the information we have received whilst undertaking this annual service review and will be revising our inspection plan. What are we going to do as a result of this annual service review? We will change our inspection plan and will do a key inspection by April 2010 However we can inspect the service at any time if we have further concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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