Latest Inspection
This is the latest available inspection report for this service, carried out on 12th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chantry Care Services.
Annual service review
Name of Service: Chantry Care Services The quality rating for this care home is: The rating was made on: two star good service 0 3 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vivien Stephens Date of this annual service review: 1 0 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 46 Dean Street Crediton Devon EX17 3EN 01363772301 01363772348 intotal@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Chantry Care Services Number of places (if applicable): Under 65 Over 65 16 4 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Chantry is an old detached property that has been listed as having architectural interest. It is close to the centre of Crediton. The home is laid out over two floors and has an annexe known as The Coachouse at No. 47. There is a large garden behind the house. There is some private parking. The home offers accommodation and care for up to sixteen people with learning disabilities. There are lounges, a study/activities room and dining room on the ground floor. None of the bedrooms have en suite facilities, but all have wash hand basins. Since there is no lift between floors, those people with a bedroom on the first floor must have good mobility. Whilst the Home is registered to care for people with physical disabilities, careful assessments would be needed should any further admissions in this category be considered. The Home has its own transport. At the time of the inspection, fees ranged between £518 to £1050.
Annual Service Review Page 2 of 6 0 3 1 2 2 0 0 8 On the notice board in the hall there is information telling people that a copy of the inspection report is available for them to read. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 10th December 2007. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. In the last year the company who own the home have passed the management of the home to an administration company. No application to register this company has been received or processed by the Commission at the time of this review. This means we have been unable to assure ourselves that the administration company are suitably qualified and experienced to manage the home. There were 11 people living at the home on the day the AQAA was completed. One person has left the home and one new person has moved in during the last year. There were 9 permanent staff employed. 7 of these staff held a nationally recognised qualification known as NVQ to level 2 or higher. They have also used agency staff to ensure there have been adequate staff on duty at all times. Since the last inspection the home has notified both the Commission and Devon Social Services Safeguarding Team about 5 separate incidents/allegations of poor practice or potential abuse. At the time of this Annual Service Review a safeguarding meeting has been called to discuss these incidents and agree the actions necessary to investigate and address them. This evidence indicates that outcomes for people who use the service may have changed since the last inspection of the service. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 The information we have received about this service has highlighted concerns about management and staffing of the service that may affect the safety and well-being of the people living there. We are going to change our inspection plan and will do a key inspection by 31st January 2010. Annual Service Review Page 5 of 6 Reader Information
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