Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd September 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Charnwood Oaks.
What the care home does well We case tracked four people living at Charwood Oaks and looked at their care records. Care plans and risk assessments were in place for all assessed needs, staff spoken with were able to demonstrate a good awareness of peoples individual needs and preferences. Where risk was identified, such as risk of malnutrition or risk of developing pressure sores then staff took appropriate action such as ensuring that people were referred to an appropriate health care professional. Information about peoples food and fluid intakes or positional changes were recorded. Two new activities organizers had recently been employed, people living at Charnwood Oaks were able to go out into the community and a wide range of activities were provided at the home. Routines of daily living were made flexible in order to meet peoples needs and preferences. People living at Charnwood Oaks could choose how to spend their day and had their choice and autonomy promoted. All areas of the home seen were extremely clean and provided a comfortable non institutional environment. People had access to well maintained and attractive outside areas at all times. What the care home could do better: Charwood Oaks is registered to accommodate people who have dementia or mental health needs. Some people living at Charnwood Oaks had complex and high dependency needs. While all care staff had received training regarding dementia and the management of challenging behaviour, some people had extremely complex and at times challenging needs and this impacted on other people living at the home. Some staff did not feel confident in managing the needs of some people living at Charnwood Oaks. Staffing numbers were not always sufficient to meet the needs of people living at Charnwood Oaks. At the time of this inspection staff at times appeared extremely busy and at times rushed. Some people told us they felt there were not always enough staff on duty, especially when staff rang in to say they were unwell at short notice. We looked at medication management for one person. Some people had their medicines administered covertly, this means they were not aware that medication was being given, records showed that one person was mostly compliant with taking their medication if it was administered in a certain way so it is recommended that covert medication agreements should be regularly reviewed to ensure that they are not being used unnecessarily. We identified some issues regarding a lack of continuity and communication between staff, this was evident where some staff were not aware of recent changes made by health-care professionals, we spoke to the providers about this and were told this matter was being addressed and should be alleviated by the recent appointment of a new clinical lead nurse. While the majority of staff spoken with were able to demonstrate a good awareness of safeguarding vulnerable adults reporting procedures, one staff member spoken with was not aware of whistle blowing policies, this is where staff are able to bring any issue of concern to the attention of the providers. Random inspection report
Care homes for older people
Name: Address: Charnwood Oaks Sullington Road Shepshed Leicestershire LE12 9JG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Debbie Williams Date: 0 3 0 9 2 0 1 0 Information about the care home
Name of care home: Address: Charnwood Oaks Sullington Road Shepshed Leicestershire LE12 9JG 01162705678 Telephone number: Fax number: Email address: Provider web address: karenunderwood@prime-life.co.uk info@prime-life.co.ukwww.prime-life.co.uk Name of registered provider(s): Name of registered manager (if applicable) Prime Life Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 84 Number of places (if applicable): Under 65 Over 65 84 84 12 dementia mental disorder, excluding learning disability or dementia physical disability Conditions of registration: 84 84 12 No persons falling within the categories DE or DE(E) to be accommodated at Charnwood Oaks when there are already 84 persons of those categories or combined categories accommodated at Charnwood Oaks No persons falling within the categories MD (excluding Learning Disability or Dementia over the age of 50 years) or MD(E) to be accommodated at Charnwood Oaks when there are already 84 persons of those categories or combined categories accommodated at Charnwood Oaks No persons falling within the categories PD or PD(E) to be accommodated at Charnwood Oaks when there are already 12 persons of those categories or combined
Care Homes for Older People Page 2 of 9 categories accommodated at Charnwood Oaks The maximum number of persons to be accommodated at Charnwood Oaks is 84 Date of last inspection Brief description of the care home Charnwood Oaks is a care home for older persons, providing nursing and personal care for up to 84 older people, some of who have mental health needs, dementia and/or physical disabilities. The home was purpose built in 2006 and is owned and managed by Prime Life Limited.The home is situated in the small town of Shepshed, Leicestershire. The home is close to the main road and is easily accessible by private or public transport. Accommodation can be found on two floors that can be accessed by either stairs or passenger lift.Charnwood Oaks is divided into four units. Each unit provides the residents with their own single ensuite bedroom and communal lounge and kitchen facilities are available. The dining room is situated on the first floor of the home and residents can choose whether to use this facility or not. Details of current charges are available at the home. Details of what additional charges residents can expect to pay can be found in the information pack, which is given to all residents either prior, or on arrival at Charnwood Oaks.A copy of the latest Inspection report is available at the home, or it can be accessed via the CQC website: www.cqc.org.uk. Care Homes for Older People Page 3 of 9 What we found:
This random inspection included a visit to the service. We visited the home on the 3rd of September 2010 The main method of inspection used was case tracking which meant selecting four residents and tracking the quality of their care by checking records, discussion with them and with staff and observation of care practices. At the time of this inspection there were safeguarding adults investigations ongoing and the Primary Care Trust and Local Authority had instigated a formal suspension of placements while these concerns were being investigated. This means that nobody new was allowed to move into the home while the suspension was in place. We also used information from the providers Annual Quality Assurance Assessment (AQAA) this provides information about any changes that have taken place at the service since the last key inspection. What the care home does well: What they could do better:
Charwood Oaks is registered to accommodate people who have dementia or mental health needs. Some people living at Charnwood Oaks had complex and high dependency needs. While all care staff had received training regarding dementia and the management of challenging behaviour, some people had extremely complex and at times challenging needs and this impacted on other people living at the home. Some staff did not feel confident in managing the needs of some people living at Charnwood Oaks. Staffing numbers were not always sufficient to meet the needs of people living at
Care Homes for Older People Page 4 of 9 Charnwood Oaks. At the time of this inspection staff at times appeared extremely busy and at times rushed. Some people told us they felt there were not always enough staff on duty, especially when staff rang in to say they were unwell at short notice. We looked at medication management for one person. Some people had their medicines administered covertly, this means they were not aware that medication was being given, records showed that one person was mostly compliant with taking their medication if it was administered in a certain way so it is recommended that covert medication agreements should be regularly reviewed to ensure that they are not being used unnecessarily. We identified some issues regarding a lack of continuity and communication between staff, this was evident where some staff were not aware of recent changes made by health-care professionals, we spoke to the providers about this and were told this matter was being addressed and should be alleviated by the recent appointment of a new clinical lead nurse. While the majority of staff spoken with were able to demonstrate a good awareness of safeguarding vulnerable adults reporting procedures, one staff member spoken with was not aware of whistle blowing policies, this is where staff are able to bring any issue of concern to the attention of the providers. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 3 14 The registered person shall 13/09/2010 not provide accommodation to any person at Charnwood Oaks unless their needs have been assessed and can be met. This is to ensure that people have their needs met and are protected from harm. 2 27 18 Staffing numbers and skill mix must be sufficient to meet the needs of people living at Charnwood Oaks at all times. This is to ensure that people have their needs met and are protected from harm. 30/09/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 8 The risk assessment for one person who wears a protective helmet must be updated to include action staff should take during the night.
Page 7 of 9 Care Homes for Older People Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 2 9 Where an agreement has been made to administer medication covertly, this should be regularly reviewed to ensure it is still necessary. All staff must be made aware of the providers whistle blowing policy. 3 17 Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
