Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Charton Manor.
Annual service review
Name of Service: Charton Manor The quality rating for this care home is: The rating was made on: two star good service 2 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Montgomery Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Gorse Hill Farningham Kent DA4 0JT 01322863116 01322866248 mail@chartonmanor.org www.chartonmanor.org Hawthorne Trust Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 17 The maximum number of service users who can be accommodated is: 17 The registered person may provide the following category/ies of service only: Care home not providing medicines or medical treatment - NM to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to 17 older people can temporarily make their home in Charton Manor (the Service). The Service is registered for people who want to receive Christian Science non-medical nursing care (and/or Christian Science study and rest). The Registered Provider is a charitable body. It describes its purpose in the following way: Charton Manor provides 24 hour short-term Christian Science nursing care to men and women aged 18 and over who have chosen to rely solely upon the Bible-based method of spiritual healing, Christian Science.
Annual Service Review Page 2 of 6 2 7 0 2 2 0 0 9 Most of the people who come to the Service do so for a period of several weeks. Often they havent been well. They need a period of reflective Bible study and physical nursing care before they can return home or move on to somewhere else. The property was purpose built in 1988. The accommodation for patients is on the ground floor. There is a training suite and some accommodation for Christian Science nurses on the first floor. When the Service is full, one of the bedrooms can be shared by two patients. All of the other bedrooms are for single occupancy. Each bedroom has got a private bathroom that has a toilet, shower and wash hand basin. There is a call bell system. There are call points in each of the bathrooms and toilets as well as in all of the bedrooms. This means that patients can ring for assistance. Each bedroom also has a telephone. People who want to find out more about the Service and about the fees charged, can phone the Service and speak with the Christian Science Nursing Manager or with the Administrator. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assessment (AQAA). It identified areas that have improved in the last year, and others where further developments are either planned or would benefit residents. This included evidence that the service seeks the views of residents and other stakeholders. The home was last inspected in February 2009. It was given a quality rating of two star good. This means that people who live at the home experience good quality outcomes. The last report was very positive and no requirements or recommendations were made. Residents were positive about the service they were receiving, with positive comments also from relatives and other stakeholders. Information in the AQAA demonstrated that the home has continued to provide an good service to residents, and indicated a range of areas where improvements have been made in the last year, in particular they have reviewed and updated risk assessment protocols. This means that residents have risk assessments which are individual to their needs, and they provide good information about the risk and support need. The home has also continued to ensure staff are appropriately trained, and that all their policies and procedures reviewed and up to date. The management team has actively been raising awareness of the home by giving talks to church care committees and the Christian Scientist community. There is evidence from the AQAA that the service is continuing to look at ways of improving what they do to ensure good outcomes for those receiving a service, and for Annual Service Review Page 4 of 6 prospective service users. For example, providing training to churches and committee members to help them to care for family and friends. What are we going to do as a result of this annual service review? There will be no change to the inspection plan, and the Commission will do a key inspection by the 27th February 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
