Latest Inspection
This is the latest available inspection report for this service, carried out on 16th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chesterholm Residential Care Limited.
Annual service review
Name of Service: Chesterholm Residential Care Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Britten Road Lee On Solent Hampshire PO13 9JG 02392550169 02392796812 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Chesterholm Residential Care Limited Number of places (if applicable): Under 65 Over 65 16 16 0 0 The maximum number of service users to be accommodated is 16. The registered person may provide the following category/ies of service only: Care home with nursing only - to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Chesterholm Lodge is a care home providing personal care and accommodation for up to 16 male and female adults with dementia or a mental disorder. Mrs Kay Moss owns the home and employs Mrs Sue Stacey as the registered manager. The home is registered as a limited company. Annual Service Review Page 2 of 6 Chesterholm Lodge is situated in a quiet residential area within walking distance of the seafront and local amenities. The home is a two-storey domestic house in keeping with the local area. There is a mature front garden laid mainly to lawn with a patio area and ample parking at the rear of the house. A chair lift provides level access between the ground and first floor. The home has 10 single bedrooms, 6 of which have en-suites and a further 3 double bedrooms, 1 of which has an suite toliet. There are two lounges with dining areas and a conservatory. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned the AQAA and it contains the information we requested. Surveys were returned by 7 residents, 5 staff and 3 health and social care professionals. Some of the residents were given help from staff to complete the forms. It would have been preferable if the assistance was from an independent source. Residents say that they received enough information about the home before moving in and this helped them decide if it was the right place for them. Each person who completed a survey says that they receive the care and support they need and that medical help is also provided. The 3 surveys from health care professionals say that the homes assessment arrangements ensure that accurate information is gathered and that the right service is plannned for residents. The home is also said to meet the health care needs of the residents and that advice is sought regarding health and social care needs. The following comment was made: Chesterholm Lodges care staff and manager offer individualised, person-centred care. They do their utmost to provide individualised care and work hard to accommodate the needs of all for whom they care. Another health care professional said, Chesterholm Lodge is a very friendly, homely placement that cares very much for its residents and staff do all they can to accommodate clients and their needs, promoting choice, independence and respecting dignity. Communication from the mamager and staff at Chesterholm is always excellent, and the residents are happy, always look well cared for and settled. Staff say that the home meets the care needs of the residents. Health care professionals also state that the home respects residents privacy and Annual Service Review Page 4 of 6 dignity and that people are supported to live the life they choose. The AQAA states that a range of activities are provided including complimentary therapies and trips out using a mini bus. Each person who returned a surveys says that the home arranges activities that they can take part in. Residents say that there is someone available to speak to on an informal basis if they are not happy and that they are aware of the homes complaints procedure. The AQAA states that there have been no complaints in the last 12 months. Staff state that there are enough staff to meet residents needs and residents confirm that staff are available when needed. Staff confirm that they received an induction when they started work and that this helped prepare them for the job. The AQAA and staff surveys report that training courses are available to staff including National Vocational Qualifications level 2 and 3 in care. Health care professionals say that the homes staff and managers have the right skills and experience to support peoples social and health care needs. The home is also said to respond to the diverse needs of individuals. Staff say that they receive support from the homes management and that they have meetings to discuss their work. The AQAA states that there is a maintenance programme for the homes environment, which is well maintained and clean. Three staff said that they would like to have a staff room for breaks and 2 staff said that the bedroom furnishings could be more co ordinated. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29/10/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
