Latest Inspection
This is the latest available inspection report for this service, carried out on 16th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dunwood Manor Nursing Home.
Annual service review
Name of Service: Dunwood Manor Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathryn Emmons Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Dunwood Manor Nursing Centre Sherfield English Romsey Hampshire SO51 6FD 01794513033 01794519700 Telephone number: Fax number: Email address: Provider web address:
www.sentinel-healthcare.co.uk Sentinel Health Care Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 55 0 55 0 55 0 The maximum number of service users to be accommodated is 55. The registered person may provide the following category/ies of service only: Care home with nursing (N) - to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Physical disability (PD) Dementia - maximum number of places 2. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dunwood Manor is a large Victorian country house and was converted for use as a nursing home. Sentinel Healthcare Ltd owns the service with four other homes in Hampshire. It is set in extensive grounds with panoramic views of the surrounding
Annual Service Review Page 2 of 6 countryside. It is located in the rural community of Sherfield English and the nearest town is Romsey. The building has 2 storeys and has been improved and refurbished over time. Dunwood Manor is registered to accommodate 55 service users who require nursing care. It has 34 single and 9 double bedrooms, and 19 bedrooms benefit from en-suite facilities. The communal facilities comprise 3 lounges and a separate dining room. There is also a hydrotherapy pool in the grounds of the home and this is available at an extra cost to all the service users. People wishing to live in the home or for whom arrangements are made to do so by relatives or other representatives were given written information about the services provided and are invited to visit. A copy of a report of the most recent inspection of the home carried out by the Commission for Social Care Inspection is made readily available in the home with a copy of the Service Users Guide. The company that owns the home also has details about it on its website. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent surveys to the service but at the time of writing this report we had not received any back. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. This includes any safeguarding adult work including referrals and joint working. The previous key inspection, previous Annual Service Review (ASR) and any other visits we have made to the service. Information provided by the registered manager and responsible individual. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We carried out a key inspection of the service on 3 January 2008 and the judgement was that the service provided a three star excellent service. We carried out an Annual Service Review on 5 December 2008 and made the judgement that the service continued to provide excellent outcomes for the people it supports. We looked at the information in the AQAA and considered other information we had received . Our judgement is that the outcomes remain excellent for people who use the service. The AQAA informs us that the manager has continued to improve the service and examples of this are having reviewed all polices and procedures and increased service users involvement in their care plan production and reviews. Equalities and diversity are acknowledged and service users are supported to have their rights upheld. Examples of this are taping service user meetings so those not able to attend can listen to what was agreed if they are unable to use written word. This means that service users are living in a service which understands the inclusion of service users and the need for service users to be at the centre of all decisions made in respect of how the service operates. The environment at Dunwood Manor is being improved all the time and since the last review new pathways have been built around the garden to enable Annual Service Review Page 4 of 6 service users to move around the ground safely. A gazebo shade has been installed in the garden so service users can use the garden in comfort. A new minibus has been purchased so there is more opportunity for service users to access the community and not have to rely on public adapted vehicles. Eighteen of the twenty seven staff have attained a National Vocational Qualification (NVQ) in Care which means they may have enhanced skills and knowledge which may provide an increased quality of care. There are links with the regional palliative care network and another nurse had attended a course on dementia care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have been working well with other agencies when necessary . The manager is aware of further work that is planned such as training all staff in Deprivation of Liberty Safeguards and the Mental Capacity Act. This demonstrates that the manager and Responsible Individual continue to move the service forward to ensure the quality of the service is maintained. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 5th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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