Latest Inspection
This is the latest available inspection report for this service, carried out on 16th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chilton Meadows Residential & Nursing Home.
Annual service review
Name of Service: Chilton Meadows Residential & Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jill Clarke Date of this annual service review: 1 5 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Union Road Onehouse Stowmarket Suffolk IP14 1HL 01449770321 01449614248 Telephone number: Fax number: Email address: Provider web address:
www.bupa.com BUPA Care Homes (CFHCare) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 1 65 60 0 The home may accommodate one named person in the category of physical disability as detailed in the variation application dated 12 December 2006. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Chilton Meadows is a purpose built care home, which offers residential and nursing care, and is situated close (approximately a mile) to the town centre of Stowmarket. Stowmarket has a range of facilities, which include Post Office, banks, shops, cafes, cinema, rail and bus links. Chilton Meadows can accommodate up to 120 older people in four houses (Beech, Constable, Gainsborough, Munnings) each of which provides 30 bedrooms. Beech and Munnings Houses provides dementia and nursing care, for people who are mentally frail. All houses have a small kitchen, lounge/dining area,
Annual Service Review Page 2 of 7 with a patio leading out to well maintained gardens. All bedrooms are of single occupancy, and are situated close to the communal toilets, and bathrooms. Although known as houses the residents accommodation is built on the ground level, with wheelchair access throughout. The administration part of the complex is built on 2 floors, and houses the offices, hairdresser, laundry, main kitchen, reception area and training rooms. All areas that the residents would need to access are located on the ground floor. The home has its own mini bus, and on-site Activities Organisers. Whilst the entire home is the responsibility of the Matron, Mrs Karen Earnshaw, each house has its own Senior Sister who is responsible to Mrs Earnshaw, for the daily care of residents and supervision of staff. Current fees (as given on the 15/01/10) range from £666.00 to £808.50 for a privately funded nursing/residential care bed. Costs vary according to the amount of nursing care required. For social care funded people, they will be informed by Social Services of the rate they will be asked to pay, taking into account their individual financial circumstances. All fees cover accommodation in a single furnished bedroom, personal care, nursing if applicable, food and processing of personal laundry. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people livivng at Chilton Meadows. It also gives us some numerical information about the service. * Surveys returned to us from people living and working at the home. *Information we have about the service has managed complaints. * What the service has told us about the things that have happened in the service, these are called notification and are a legal requirement. * The previous key inspection report (17th January 2008) and annual service review (12th February 2009). * Relevant information from other organisations. *What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assessment (AQAA) when we asked for it. It was clear and gave us all the information we requested. We looked at the information in the AQAA, and feedback given in the surveys, and our judgment is; that the home is still providing an excellent service. Information given in the AQAA also shows that they are continuing to review the service they are providing, and know what further improvements they are looking to make to maintain their rating. When we asked the residents surveyed, if they are receiving the care and support they need, fifteen replied always and ten usually. Residents also told us staff listen and act on what they say, and confirmed that there are always or usually staff available when they need them. This reflected the feedback given by staff when asked if they feel there is enough staff on duty to be able to meet peoples individual needs, with three staff replying always, and seven usually. A member of staff told us matron always covers the shifts, the only time she cant, is if someone rings just before the shift starts and no-one can do extra and the agency can not cover them. Residents like the friendly staff and told us they are receiving the medical support Annual Service Review Page 4 of 7 they need. Comments on the care they receive included I am happy, very happy here, if I had known how good it was I would have come earlier, everything is for my needs, I am content to be here (although of course I would love to be in my own home), and In my opinion, the home provides pleasant company, a very comfortable environment, and good care and meals. All the people living at the home replied always or usually when asked if they like the meals being offered. Staff also commented that the meals provided at the home are good. Staff told us that they are being given up to date information about the needs of the people they care for. They also said the are being given enough support, and training, to ensure that they can meet the residents individual needs. Comments included I am doing my NVQ and have recently done the Alzheimers training, training is brilliant and I feel that the home offers an excellent training package for new and existing staff. The AQAA informs us that their complaints policy is available in the information pack available to every resident in their room, and is also prominently displayed around the home. The home tells us they have received five complaints in the last year, three of which were upheld, and they have made one safeguarding referral which they made us aware of. All the residents surveyed, told us they know who to speak to informally if they are not happy about the service being provided. Not all residents had replied when asked if they know how to make a formal complaint, but the eighteen that did, said yes. Staff surveyed all confirmed that checks had been carried out by the home, to validate their identity, and ensure they are allowed to work with vulnerable people, before they started their employment. Staff complemented the working environment and management of the home. their comments included Chilton Meadows is the nicest home I have worked in. Everyone from manager to kitchen staff are very friendly and helpful and The home has a warm and friendly atmosphere that is extremely supportive to families, residents and staff. It is a lovely place to work. When we undertook our last annual service review, we said there are no systems in place for staff to be able to gain feedback from people with dementia, where they are unable to give verbal feedback, or complete the homes surveys. The AQAA informs us of what action they have taken during the last year to address this we have looked at ways of establishing feedback from the residents on our dementia houses. One of the methods they are using is an observational tool which records staff/resident interaction, which supports staff in monitoring residents well-being. The AQAA also provides information to confirm that they are maintaining a safe environment for people to live and work in. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. using the current CQC methodology for inspecting 3 star services, we will do a key inspection within three years of the last key inspection, which was the 17th & 18th January 2008. Annual Service Review Page 5 of 7 However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the person living there. Annual Service Review Page 6 of 7 Reader Information
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