Care Home: Chipstead Lake Cheshire Home

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Annual service review Name of Service: Chipstead Lake Cheshire Home The quality rating for this care home is: The rating was made on: three star excellent service 1 9 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Mills Date of this annual service review: 1 9 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Chevening Road Chipstead Sevenoaks Kent TN13 2SD 01732459510 01732741059 chipstead@lc-uk.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 22 0 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical disability - PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Chipstead Lake Cheshire Home is a purpose built service for people aged 18 to 65 with a physical disability. It is part of the Leonard Cheshire Disasbility organisation. It was built in 1977. The home is in the village of Chipstead that is very close to the town of Sevenoaks and can be accessed easily by the M25, there is a local bus service. The home can accommodate 22 people in single rooms. Eleven of the rooms have en-suite facilities; there is one dedicated respite room. Service users have access to the day activities facility on site and there are large attractive grounds. Annual Service Review Page 2 of 6 1 9 0 8 2 0 0 8 Local facilities are available in the town of Sevenoaks. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection. This included:The Annual Quality Assurance Assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for the people who use this service. Information we have about how the service may have managed any complaints. The previous key inspection and the results of any other visits we may have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA when we asked for it. It identified areas that have improved in the last year and others where further developments are planned. The AQAA gave us good evidence that the service seeks the views of the people who use this service and other stakeholders. The home has sound quality assurance systems in place. There are regular meetings for the people who use this service. These meetings are recorded and the minutes circulated to all residents. The AQAA told us that the residents are involved in every aspect of life in the home, including the being involved at each stage of the recruitment process for new staff; membership of the Health and Safety Committee and membership of the Service User Support Group. The last key inspection, made on 19th August 2008, was very positive. The service was judged to be excellent at that time. The report identified areas of best practice and found that the care and support given in the home is of a very high standard. The AQAA confirmed that the home values equality and diversity. The home is part of Leonard Cheshire Disability (LCD). The organisation is at the forefront of raising awareness about disability and campaigns tirelessly to improve access to all areas for people with disabilities. Transport is provided for community activities and the people who use this service are supported to practice their religions if they wish. Personal choice is valued and support is given to help the people who use this service maintain as much independence as possible. Specialist equipment, such as hoists and electric wheelchairs, is in place to help people to maintain their freedom of movement. This equipment is well maintained. Over the last year there have been a number of changes made following input from Annual Service Review Page 4 of 6 service users. CCTV has been installed to improve security; families and friends are now regularly invited to Sunday lunch and barbeques; new pictures have been bought and others are moved around the home to give some variety to the environment; the complaints procedures has been produced in more formats; and two new minibuses have been purchased following a generous donation. The previous inspection report confirmed that the home meets health and personal care needs in the way the service users wish. The AQAA told us of some specific individual successes over the past twelve months, for example, one person has been able to move from the home to more independent living and anther, as a result of information the home provided, has been able to give up smoking. Staff recruitment and training continues to be excellent, in particular, the home promotes specialist training in the management of specific conditions such as multiple sclerosis and epilepsy. Recently the head chef has attended a training course on special dietary and nutritional needs. The home continues to be well managed. The registered manager is currently on planned statutory leave. The deputy manager is managing the home with the support of the area manager. The deputy manager completed the AQAA and is thanked for a document that gave us such excellent information. What are we going to do as a result of this annual service review? There will be no change to the inspection plan as a result of the Annual Service review. It should be noted that we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using this service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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