Latest Inspection
This is the latest available inspection report for this service, carried out on 18th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Claremont Care Home.
Annual service review
Name of Service: Claremont Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eamonn Kelly Date of this annual service review: 1 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Lower Northdown Avenue Cliftonville Margate Kent CT9 2NJ 01843225117 01843220333 claremontcarehome@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Hope Care Ltd Number of places (if applicable): Under 65 Over 65 17 0 0 17 The maximum number of service users to be accommodated is 17. The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Claremont provides support and personal care for up to seventeen people. The premises are close to the centre of the town. There are fifteen single bedrooms and one shared bedroom (currently used as a single
Annual Service Review Page 2 of 6 room). Many bedrooms have ensuite facilities. The premises have communal lounges and a dining area. Residents have access to a garden. Information about weekly fees and other possible charges may be obtained from the owner/manager. A copy of the guide to the service may also be obtained on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The Commission looked at the information received or requested since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) sent to the Commission by the manager. This is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information about how the service has managed any complaints. 3. What the service told the Commission about things that have happened in the service (these are called notifications and are a legal requirement). 4. The previous key inspection and 5. Relevant information from other organisations. What has this told us about the service? The Commission acknowledges receipt of an AQAA that was helpful in this exercise of assessing the level of support provided to residents and in preparing this annual service review. The last inspection carried out by the Commission took place in April 2008. The report of this inspection contained no requirements. According to the 2009 AQAA, plans being put into action are, for example: 1. All residents care plans have been updated. The owner/manager said he believed that residents and their supporters feel confident that they can discuss any issues of concern freely and give honest feedback. 2. The website for the service has been developed. 3. There is an effective system of medication administration including where residents can continue to manage their own taking of medicines. 4. There is an intention to implement the NHS End of Life Care Programme. 5. A new stair lift was installed to provide easier access for residents to the first floor. 6. A smoking facility outsiden the premises will be provided. 7. Most carers have achieved or are working towards NVQ 2 or 3. Deputy managers are working towards a relevant qualification. Each staff member is said to have formal supervision and a personal development plan. 8. The procedures for gaining feedback and views from residents and their families have been updated by introducing quarterly residents/family/staff meetings. These meetings are said to also act as social events. Annual Service Review Page 4 of 6 The service has, the AQAA claims, a clear policy on equality and diversity and supports residents who have varying abilities and disabilities. The AQAA contained a declaration that all premises safety checks have been carried out and that all associated safety certificates are in place. The AQAA stated that no complaints were received in the last twelve months. Copies of all relevant policies and procedures are said to be maintained by the service and these are available to members of staff. What are we going to do as a result of this annual service review? The most recent inspection was carried out on 29th April 2008. We are not going to change our inspection plan schedule for the service and will do a key inspection by March 2010. However an inspection could be carried out at any time if circumstances required this for the safety and well being of residents. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
