Latest Inspection
This is the latest available inspection report for this service, carried out on 12th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Conifer Lodge.
Annual service review
Name of Service: Conifer Lodge The quality rating for this care home is: The rating was made on: three star excellent service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennie Williams Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 95/99 Pembroke Crescent Hove East Sussex BN3 5DE 01273701888 01273245918 mpc@ntlbusiness.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Macleod Pinsent Care Conifer Ltd Number of places (if applicable): Under 65 Over 65 0 34 The maximum number of service users who can be accommodated is: 34 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Conifer Lodge is a care home registered for thirty-four (34) places for people over sixty-five (65) years of age. No nursing care is provided at this home. District nurses will provide nursing input for those residents requiring this. Conifer Lodge is located in a quiet residential area of Hove. The care home is three separate homes that have been joined together for its current use. Residents bedrooms are located over three floors. There are stair lifts located in the home to
Annual Service Review Page 2 of 6 1 8 1 2 2 0 0 8 assist residents to access all floors. Some bedrooms are accessible by stairs and residents residing in these rooms must be able to mobilise on these independently. There are eighteen (18) rooms for single occupancy and eight (8) double rooms, all provided with en suite facilities. All rooms are currently being used for single occupancy. There are suitable numbers of toilet and bathing facilities located throughout the home to meet the needs of residents. There is a good-sized dining room and lounge room/conservatory and two other private communal areas for residents to use. Residents have access to a garden area at the rear of the home. There are some local amenities in the area and there is nearby access to public transport. There is limited parking available at the home and restricted paid parking in adjacent streets. Current fees are available by contacting the service directly. There are additional fees; hairdressing, chiropody, beautician, newspapers/magazines and personal toiletries (at cost). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the report generated from that visit. Relevant information from other organisations. What has this told us about the service? The last key inspection was undertaken on the 18 December 2008. The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was completed by the Registered Manager. It was clear and gave us information we required, however it was noted that what they do well and the evidence provided was exactly the same as information provided in the previous AQAA. Some areas of improvements made were also repetitive. The AQAA identified areas that they have improved in the last 12 months and that the manager uses the viewpoints of residents, visitors and staff to influence practices within the home. The last report was positive about the services provided at Conifer Lodge and the AQAA identifies that they are continually looking for ways of further improving the service. Some of the changes they have made as a result of listening to people are: revising the menu with residents involvement and making changes in accordance with their preferences, a local band plays more regularly at the home at the residents request. The AQAA identifies that training is provided to staff in equality and diversity issues and delivers care with a person centred approach. The AQAA identifies that 47 care shifts have been covered by temporary or agency staff in the last three months. Four staff have left employment in the last 12 months. Staff continue to receive relevant training to their roles and 11 care staff out of 15 have National Vocation Qualification (NVQ) level 2 or above. The AQAA demonstrates the homes commitment to promoting person centred care within the service by way of recognising the people who live at the home as individuals with their own strengths and needs. The home has a system in place for monitoring its own standards of care delivery which includes regular residents meetings and feedback questionnaires. The AQAA identifies that there have been two complaints made in the last 12 months, of which both were upheld. The last report identified that complaints are dealt with appropriately, reassuring those involved that they are being listened to and that action Annual Service Review Page 4 of 6 will be taken, if necessary. In the last 12 months identified that there has been one Safeguarding Adults investigation. We have been receiving notifications from the service as required by regulation that have not given us any cause for concerns that the service provided has declined. No information has been shared with us from other organisations to identify that residents are not continuing to have the same level of outcomes. The AQAA identifies areas that the service are aware of what they could do better and provides us with information on areas that they have improved within the last 12 months and their plans for improvement in the next 12 months. Further changes the service is planning to make as a result of listening to residents are: to try to arrange for Pat a Dog services to visit the home. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by 18 December 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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