Care Home: Consterdyne

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Annual service review Name of Service: Consterdyne The quality rating for this care home is: The rating was made on: three star excellent service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Emily White Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 6 Mason Road Kidderminster Worcestershire DY11 6AF 0156269525 01562748693 Telephone number: Fax number: Email address: Provider web address:   www.worcestershire.gov.uk Worcestershire County Council Home Care Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Consterdyne is a large, detached, Victorian building situated in a mainly residential area near to the ring road, approximately one mile from Kidderminster town centre. The building stands in its own grounds and is accessed by a private drive. The home is owned and operated by Worcestershire County Council and managed on a day-to-day basis by a competent and experienced manager, Mrs Linda Harradine. 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 7 The home provides long-term care for 10 adults, both men and women, who have a learning disability and some degree of physical disability. The main aim of Consterdyne is to provide a safe and comfortable home that, as far as possible, is a home for life, with staff endeavouring to meet the social, emotional, communication and health needs of all the people living there. An outreach service for people with learning disabilities operates from an office adjoining the home. The office has its own separate access. The home and the outreach service have their own separate staff groups, although the outreach service is line managed by the manager of the home. The current fee for the service ranges from £65.20 to £102.90 per week. Charges which are additional to the fee include personal toiletries, clothing, electrical items such as TV and music centre, holidays, major extra outings and hairdressing. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. They also sent us an action plan based on the AQAA to show the improvements they will be making. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. There have been no complaints in the past 12 months. The home tells us it has improved in the past 12 months by: Setting up new care planning folders for people using the service. Developing individual yearly planning meetings so they are more outcome focused and easier to follow. Using more photographs and pictures to support peoples communication needs. Identifying key worker time on the staff rota for the key worker to spend one to one Annual Service Review Page 4 of 7 quality time with people they support. Incorporating the physical health care standards into the residents yearly planning meeting. New appointment sheets have been designed and are in use. Using a disagreements in the home form. The home tells us it is planning to improve in the next 12 months by: Reviewing and updating the Statement of Purpose, Service Guide and other documentation such as menus, to make them more user friendly, including the use of more pictures, symbols and photographs. Encouraging people using the service to take more exercise with fortnightly exercise sessions open to all. Presenting the new Compliments, comments and complaints procedure at a residents meeting using pictures, discussion and role play. Looking at the ways in which people using the service are involved in interviewing new staff. Improving the grounds at the rear of the house which would provide a larger area for people using the service to enjoy. We received surveys from people using the service and from their relatives and representatives. People using the service are happy with the support they receive from staff and the lifestyle they lead. Comments include: I go out for meals, for a drive or dance; I am happy with the staff and I like everyone who lives and works here; I enjoy laying and cleaning tables at meal times, I also empty the bins, I feel in charge because its my home, thats why I do duties; I am happy at Consterdyne, no worries; I like to go to work, I like the way the days are structured and the routine I am in; All the staff are friendly; I enjoy the home cooked food; I like helping the staff with cleaning and making cakes; Staff look after me well; A lovely home I am happy living here; Ive got everything I need; I like playing games, bingo and skittles, I also go to day time support; The staff do enough for me. I do my bedroom myself; They are funny and make me laugh; I like the food; I like the activities; I like the garden we are making; I like my carer she talks to me a lot and she does activities with us she is nice. Suggestions for improvements from people using the service include: I would like a cat; I would like a new television; I would like to do music more often. Comments from peoples relatives and representatives include: The service keeps the family informed about what is going on; The care at Consterdyne is very good, they look after X very well, they keep me up to date; X is very happy there she has never had anything other than praise for the helpers at Annual Service Review Page 5 of 7 Consterdyne; Consterdyne provides a safe, comfortable and caring environment; All the staff are friendly and helpful. The home works well with us and have shown us that their service continues to provide excellent outcomes for the people who use it What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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