Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Coopers Way Respite Service.
Annual service review
Name of Service: Coopers Way Respite Service The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevan Royston Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1a Coopers Way Blackpool FY1 3RJ 01253393531 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Blackpool Borough Council Number of places (if applicable): Under 65 Over 65 4 4 0 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Coopers Way is a purpose built home situated in a residential area and within reach of local amenities and shops. The home can provide accommodation for a maximum of 4 adults who have a learning disability and require respites care (short stay). The period of stay depends on the needs of the individual resident and their relatives. The accommodation consists of four single bedrooms, all of which have en-suite toilet and bathing facilities. There is also a large lounge, kitchen-dining room and a separate toilet on the ground floor. The home is fitted with a passenger lift and aids are provided throughout the home to assist service users as required. The information contained in the Statement of Purpose/ Service User Guide is included in the
Annual Service Review Page 2 of 6 information provided to prospective service users and their families. This written information explains the care service that is offered, the management and staff and what the service user can expect if he or she decides to stay at the home. Information received on the 02/02/2010 confirm the fees for an over night stay are £12.00. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for Coopers way included the following : The last key inspection was undertaken on 24/11/07 when it received the quality rating of 2*. The person in charge was asked to complete an Annual Assurance Assessment (AQAA) by us. The AQAA is a self-assessment and Data set, which providers are asked to complete each year and is one of the main ways that we can obtain information about how they are meeting the outcomes for people using the service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. This information allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people who stay at the home, giving us their views about Coopers Way. What the manager has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information from previous inspections and any information received from organisations since the last inspection. What has this told us about the service? The manager of Coopers Way completed the AQAA and we received it on the 05/10/09. The information provided was clear and showed us how the service was meeting the expectations and outcomes for people living at the home. The AQAA was detailed, clear and included what they did well and how they could improve the service. Although this is a small home providing respite care the response from surveys sent to people who come and stay at Coopers way asking them for their views on how the home is run was good. Comments we did receive were very positive, they included, I am completely satisfied with the care I receive. Also, I look forward to each visit. The manager tells us in the AQAA they have developed a system for carers and people who come and stay at the home to place comments and concerns in a comments box in the main hallway to allow people who wish to remain anonymous have there say. There have been no complaints since the previous inspection and people are encouraged to discuss issues with the manager should any problem arise. All Surveys returned from people ticked the box yes, when asked if they know how to make a complaint. The manager informs us in the AQAA how they intend to improve the maintenance of the building over the coming year, so that people continue to live in pleasant surroundings. The general updating and redecoration will be ongoing around the home as planned. The manager tells us they plan employing a housekeeper which would Annual Service Review Page 4 of 6 allow more time for care staff to spend with residents and maintain the high standard of cleanliness. One survey returned said, The building is clean and always looks homely. Equality and diversity is promoted within the home, and the manager tells us in the AQAA staff have received training to, ensure awareness and understanding of issues and importance of equality and diversity within the service. We looked at information provided by the manager in the AQAA around staff training. Currently all staff have completed a National Vocational Qualification (NVQ) to at least level 2 with the majority to level 3, ensuring staff are well trained and have the skills to provide good care. The manager informs us in the AQAA to improve staff competences in the coming year staff will receive specialised training in communication techniques. This will involve communication boards, electrical communication tools, support from the speech therapist and language therapist. One person filling in the survey on behalf of his brother wrote, The staff are well trained and vigilant. Since the last inspection the manager has kept us informed of any issues that have happened and how they have been dealt with. The manager and staff continue to provide a good service to people who stay at the home and improve outcomes for everyone at Coopers Way. What are we going to do as a result of this annual service review? We will continue to monitor the information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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