Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Copperfield.
Annual service review
Name of Service: Copperfield The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Carton Date of this annual service review: 2 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 94 Liscard Road Liscard Wallasey Merseyside CH44 8AB 01516910438 F/P01516910438 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mannacom Ltd Number of places (if applicable): Under 65 Over 65 14 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia - Code MD. The maximum number of service users who can be accommodated is: 14. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Copperfield is a large three storey detached house providing care for fourteen adults, with mental health needs. The home is near to local shops and is within walking distance of Wallasey town centre. It is on a main road which is well served by public transport. There are ten single bedrooms and one double all of which have en-suite facilities. There are two communal lounges, one of which is a conservatory where service users can smoke. The dining room is linked in open plan style to the main lounge. Car parking facilities are available at the front of the home. Copperfield also
Annual Service Review Page 2 of 6 1 2 0 1 2 0 0 9 has a small garden and patio at the back of the house. A copy of the most recent Commission for Social Care Inspection (CSCI) report is available from the manager of Copperfield. Currently service users pay 393 pounds per week to live at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home tell us that they are happy there. Twelve surveys were completed and returned to us, seven from service users, three from relatives and two from independent advocates. Service users surveys provided the following information: Five service users felt the manager and the staff team treated them well with a further two stating they were usually treated well. Six service users stated they knew who to speak to if they were unhappy. Asked about what they felt the home could do better the following comments were made: Six service users stated there was nothing that needed to be done. Asked about what the home does well the following comments were made: I like the home. Annual Service Review Page 4 of 6 Im very satisfied with the cleanliness of Copperfield. The staff are pleasant and helpful. Im happy living here. Surveys returned by relatives and independent advocates provided the following information: The home provides excellent accommodation. They offer regular trips out. They take my X to the doctor when they are concerned and try and help them to stay healthy. We know X gets good care. A regular and varied activity plan is provided. The service offers excellent services that are hard to fault. They provide care and support on an individual basis. They communicate well are professional and respect service users individual values. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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