Care Home: Cranleigh Paddock Older Persons Resource Centre

Similar services:

• St Vincents
• The Cotswold Home
• Winton House
• Rush Court
• Hillyfield Rest Home
• The Maypole Nursing Centre
• The Briars

Annual service review Name of Service: Cranleigh Paddock Older Persons Resource Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Laurie Stride Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Calpe Avenue Lyndhurst Hampshire SO43 7AT 02380283602 02380284124 jenny.parsons@hants.gov.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Jennifer Parsons Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 32 0 0 32 1. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP) 2. The maximum number of service users to be accommodated is 32. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of Responsible Individual. Change of Registered Manager. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 7 Cranleigh Paddock is a registered care home providing personal care to 32 service users who are older persons or people with dementia who are over or under the age of 65. Hampshire County Council owns the service. The home is currently in transition as it develops into a specialist dementia service. Accommodation is provided on ground floor level and is divided in four units, each of which accommodate up 8 people in a group living setting. The home is situated in Lyndhurst on the outskirts of Southampton city and close to local amenities and the New Forest. The home has enclosed gardens that are accessible from each unit and to wheelchair users. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that took place on 09/10/07. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The results of the previous key inspection of the service and of the last annual service review on 26/08/08. What has this told us about the service? The homes annual quality assurance assessment (AQAA) was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know some of the further improvements they need to make. For example, the AQAA told us that following consultation with people who use the service and their families, the home is in the process of recruiting an evening cook to enable people to have a cooked tea five times a week. The menus have been reviewed and changed to accommodate this. The home has an Activities Co-ordinator who has developed a specific Dementia appropriate programme of activities. The home has also developed a fully functioning sensory / activity room with the support of an Occupational Therapist, which is proving a beneficial and relaxing environment for the many people who use it. The service has refurbished and upgraded the facilities, making the building more homely and better suited to the needs and capabilities of the people who live there. In the last twelve months, all staff training has been updated and there are plans to enrol staff in a programme for palliative care training. The home is continuing with Mental Capacity Act and Medication training for new staff as and when needed. We sent out survey questionnaires and received comments from eight of the people who use the service, who were supported by a staff member to complete the questionnaire. We also received comments from two health care professionals who have contact with the service and five staff members. People who use the service indicated that they receive the care and support they need and that the staff are always available when they need them. They told us that the staff always listen to them and act on what they say. All said that they get the medical care they need and that the home is always fresh and clean. Six people told us that the home always arranges activities that they can take part in if they want. The other two people said the home usually does. Seven people indicated that they always like the meals at the home. The other person said they usually do. We asked what does the Annual Service Review Page 4 of 7 home do well. One person told us Everything. Another person said Look after and care for me. Two people commented on the different games and activities and another mentioned nice food. Another person told us that Everything is Okay. Another said that staff keep an eye on you and give what you need. We asked what could the home do better. Three people said Nothing. One person told us that there could be more food choice. Another person told us that the home Cant do much better. Both of the health professionals indicated that the service always seek advice and act on it to meet peoples social and health care needs and always respect peoples privacy and dignity. One health care professional told us the home does well at Care for patients. Apppropriate care for the dying. Dignity of residents always comes first. They also said I have worked with Cranleigh for 16 years and in that time the standards have always been high with an excellent working relationship with the surgey. The other health professional wrote Lovely environment. Clean, wellpresented. Social activities and programme of events. Friendly, helpful staff. Staff know when to ask for help. They added Cranleigh Paddock is a very good care home and I often recommend it to relatives of my patients. In so far as what I observe the patients are well-cared for and stimulated mentally. Four of the staff who completed questionnaires said that their induction covered everything they needed to know to do the job before they started very well. The other indicated that it mostlydid. All indicated that they are being given training that is relevant to their role and helps them understand and meet the individual needs of people, keeps them up to date with new ways of working and gives them enough knowledge about health and medication. They all said that their manager gives them enough support and meets with them regularly to discuss how they are working. All said they are always given up to date information about the needs of the people they support or care for. All confirmed that their employer carried out checks, such as their CRB and references, before they started work. Three staff members said that there are usually enough staff to meet the individual needs of all the people who use the service. Another staff member said there sometimes are and another said there always are. One staff member told us that the unit manager and management team are very approachable and supportive. Another said I have been working at Cranleigh for a few years and I love every minute of my time here. Everything runs well and the management structure is good. There were no requirements made at the last key inspection. The home has kept us informed when there are incidents affecting the welfare of people who use the service. These notifications indicate that the service liaises with external social and health care agencies and has taken appropriate actions to ensure the wellbeing of people who use the service. The AQAA told us the home has not received any complaints in the last twelve months. All but one of the people who use the service and who took part in our survey said they know how to make a formal complaint. The other person indicated that they did not and said there is someone they can speak to informally if they are not happy. All staff who completed our questionnaire said that they know what to do if someone has concerns about the home. The two health care professionals indicated that the service always respond appropriately if they or another person have raised any concerns. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!