Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cranmer Court.
Annual service review
Name of Service: Cranmer Court The quality rating for this care home is: The rating was made on: two star good service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marion Weller Date of this annual service review: 1 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Farleigh Road Farleigh Common Warlingham Surrey CR6 9PE 01883627713 Telephone number: Fax number: Email address: Provider web address:
manager.cranmercourt@hotmail.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Norah Davey Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Cranmer Court Ltd Number of places (if applicable): Under 65 Over 65 56 0 0 56 The maximum number of service users to be accommodated is 56. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 0 6 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Cranmer Court is a modern purpose built care home for older people situated in a large landscapped garden. The home overlooks Farleigh Common and is on the edge of Warlingham village in Surrey. Shopping facilities are accessible nearby. There is a car park for visitors at the front of the premises. Service users bedroom accommodation is all single en-suite, and rooms are laid out across two floors. The second floor is accessible by two passenger lifts. Communal lounges and dining rooms are available on both floors; there are also fully equipped assisted bathrooms and shower rooms. A dedicated recreational therapy/activities suite is available on the ground floor. There is a dedicated hairdressing salon available to service users. Weekly fees range from £555 to £1085 according to assessed personal need. Additional charges are payable for private physiotherapy, complimentary therapies, chiropody, hairdressing, guest meals, newspapers and magazines, escorts and telephone calls. Please contact the Registered Manager for more detailed information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives some numerical information about the service. Information we hold about how well the service has managed concerns, complaints or safeguarding alerts and subsequent investigations. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The previous Key Inspection report dated 6th January 2009. Relevant information received from other organisations. What people have told us about how the the service operates. We had a brief discussion with the Registered Manager to clarify points raised in the homes AQAA and to further update us. What has this told us about the service? Cranmer Court was awarded the quality rating of 2 stars - Good following the homes Key Inspection on the 6th January 2009. In line with CQC strategic priority, it has been decided that the first annual service review (ASR) for this home will be brought forward. The overall analysis of information received by us since the homes Key Inspection was undertaken demonstrates that the service continues to perform in line with the rating of 2 stars - Good. The registered manager sent us the homes completed AQAA as requested. Content had improved from the one submitted last year which gave limited written information and the data section was incomplete. The content of the AQAA at this review gave a reasonable picture of the current situation in the home. More supporting evidence would have been useful in some areas to further illustrate what the service had achieved in the last year and their plans for further improvement. The manager was however able to fill in the gaps in information provided during discussions held with her prior to the report being written. Based on all the available information it has therefore been concluded that the homes operation and management demonstrates ongoing commitment to the provision of individualised quality care and support for the people using this service. Service users health needs are monitored and met and staff has the necessary skills and training to support and care for older people and affords them opportunities for Annual Service Review Page 4 of 6 choice in their daily lives. The AQAA evidences that the home is further developing their expertise in standards of end of life care. The manager records....We have started the Gold Standards Framework for Care Homes which will lead to improved end of life care. In line with statements made by the inspector in the last inspection report concerning the need to further develop daily records and care planning review systems, the manager records that.....new care plan documentation has started to be introduced, which will ensure more personalised care is provided. It is evident from the information provided that the homes policies, procedures and guidelines are current and designed to promote equality and diversity and nondiscriminatory practice. The manager records.....We ensure that the homes policies and procedures are inclusive of all, and that all groups are respected and their wishes incorporated in to the day to day running of the home. The manager confirms that staffing levels are being monitored and adjusted to meet individual health, support and engagement needs. Staff training also takes a high profile. The AQAA records....The company highlights the importance of staff training and as such all of our staff are well developed individuals who are able to care for the needs of all of our residents. There is sufficient evidence to record that continuous improvement has been sustained in the homes environment, creating a clean and comfortable, domestic place in which people using services can enjoy their lives. The manager records her plans for further development in the next 12 months.....Redecoration of rooms and communal areas as necessary and obtain some benches for the garden. The homes complaints procedure is accessible and current. The AQAA records that the home has received two formal complaints over the last 12 months. Both complaints have been investigated, dealt with appropriately and are now closed. Our records confirm that the home has not been involved in any safeguarding alerts concerning service users accommodated at Cranmer Court. The registered manager is aware of barriers to improvement and has taken action to reduce and minimise those within her control. The manager is likewise aware of where further improvements could be made and spoke of her plans for the homes continuous development. What are we going to do as a result of this annual service review? There will be no change to our current inspection schedule for this service. A key unannounced inspection will be undertaken by the 5th January 2011. The CQC can however inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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