Latest Inspection
This is the latest available inspection report for this service, carried out on 7th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Creative Support.
Annual service review
Name of Service: Creative Support The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dempster Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 43 Station Road Crumpsall Manchester M8 5EB 01617952477 01617952477 lisa.burke@creativesupport.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Creative Support Ltd Number of places (if applicable): Under 65 Over 65 5 0 The registered person may provide the following category/ies of service only: Care home only ? Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia ? Code MD The maximum number of service users who can be accommodated is: 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Station Road is a care home providing 24-hour support and accommodation for up to five (5) people whose support needs relate to their mental health. The service forms part of the North Manchester Rehabilitation Scheme. Creative Support and the Manchester Mental Health and Social Care Trust (MMHSCT) jointly fund the service. The building is owned and maintained by St Vincents Housing Association. The home is situated in the Crumpsall area of North Manchester and is close to transport links, local shops and leisure facilities. The house is on a residential street and is similar in style to other houses in the immediate area. The homes philosophy focuses on
Annual Service Review Page 2 of 6 empowering people and ensuring that they are proactively involved in the planning to meet their needs. Bedroom accommodation is provided on the first and second floors. All bedrooms are single and are fitted with wash hand basins. The home does not have a passenger lift and access to the first and second floors is via a central staircase. The home is therefore unable to offer a service to people with a high level of impaired mobility. Communal space is provided on the ground floor with two lounges and a large kitchen area. Laundry facilities and a games room are located in the basement. Further information about the service can be obtained from the manager, either in person, or by telephone. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was well completed and provided us with information which told us about how the service was maintaining and improving standards. We were told in the AQAA that the service employs 17 care workers, 16 of whom have completed the Skills for Care Induction training and 15 of whom hold the National Vocational Qualification (NVQ) Level 2. This means that staff are being provided with guidance and training to enable them to care for people using the service. In the AQAA, the manager stated that only two of the care workers had left the service in the last 12 months. This means that people who use the service received support from people they knew. In the AQAA the manager told us that the service had received one complaint in the last 12 months which had been satisfactorily concluded. There had not been any adult safeguarding referrals made in the past 12 months. In the AQAA the manager told us that they carry out regular meetings and audits to find out whether people who use the service and their relatives/representatives are satisfied with the service they received. We were told that one outcome of quality questionnaires was information concerning the service providing good support to meet peoples mental health needs, but the need to offer adequate health screening, Annual Service Review Page 4 of 6 including regular visits from opticians and dentists. The service had taken action to address this in the interests of people using the service. This demonstrated that the service uses quality assurance monitoring to ensure that they can achieve ongoing improvement. We did not receive surveys from people who use the service or staff. We have considered all the information available to us, and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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