Care Home: Crosshill Nursing Home

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Annual service review Name of Service: Crosshill Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jim Lamb Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 2A Paragon Street Stanhope Durham DL13 2NN 01388526205 01388526205 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Rayson Homes Limited Number of places (if applicable): Under 65 Over 65 0 25 25 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Crosshill Care Home is situated in the historical town of Stanhope. The home provides 24hr personal care with nursing for up to 25 residents over the age of 65 years. The home is a single storey building, which is easily accessible to all residents and the corridors are wide enough to accommodate wheelchair users. There are 13 single and 6 double rooms, all of which are en suite. There is one large combined dining room and sitting room and 1 small quiet room. The staff team comprises of trained nurses, care staff and ancillary staff. Fees charged range between £2.48 per hour for residential care and £2.60 per hour for nursing care (excluding free nursing care). 1 7 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? People are confident that the home can meet their needs properly. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. Peoples needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff team continues to promote their independence, rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff team always make sure they have appropriate information on which to base decisions. People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff understand and follow. People live the life they choose with full regard to their gender (and gender identity), age, sexual orientation, race, religion or belief, and disability. They are able to take risks and are not limited by assumptions and beliefs about their diversity. Each person is treated as an individual. You told us that, a nurse manager and a senior nurse have completed equality and diversity training, and three other staff have also commenced this training. People are supported to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and close relationships. Annual Service Review Page 3 of 5 People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected. You said that you are involved with a befriending service within social services, and this provides advocacy to your service users. You said your activities organiser is now well established. There have been trips out to: Killhope, Darlington, metro centre, Sunderland and Alnwick. Three service users have been on holiday last year to Scarborough. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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