Latest Inspection
This is the latest available inspection report for this service, carried out on 8th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Culrose.
Annual service review
Name of Service: Culrose The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lella Hudson Date of this annual service review: 1 1 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Norwich Road Dickleburgh Diss Norfolk IP21 4NS 01379741369 01379740186 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Jean Whitten Care Ltd Number of places (if applicable): Under 65 Over 65 0 20 Twenty (20) Older People, not falling into any other category, may be accommodated. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Culrose is a converted and extended detached property in the village of Dickleburgh situated close to the Suffolk / Norfolk border. The home can accommodate up to twenty older people in sixteen single and two double bedrooms on the ground and first floors. Four single bedrooms have en suite facilities. There is ample parking space to the front of the property with gardens to the rear of the property. The weekly fees range from approximately £300 to £400 per week plus an additional charge for accommodation with en-suite facilities. Fees are dependent on the needs of residents. Please speak to the Manager for further information about fees. None Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This report contains information that we have received about the Home since the last Key Inspection (November 2007). It includes information contained within the Annual Quality Assurance Assessment (AQAA) which the Manager returned to us and information within the surveys that were returned to us from staff (6) and residents (4). We have also considered information provided in notifications from the Home and any other information that has been provided to us about this Home. At the time of the lsat Key Inspection the Home was assessed as providing GOOD outcomes for the people who live there. What has this told us about the service? The AQAA contains information about the current standard of care provided to the residents as well as detailing the improvements made in the last year and any further improvements that are planned. For example, the AQAA states that the Home continues to work within the Gold Standard Framework which promotes a more individual plan of care and that one of the improvements as a result of this has been to develop memory boxes with residents. Another improvement is that the Home now have input from the Falls Team to obtain advice that will assist in maintaining residents health and mobility and to prevent hospital admissions. The AQAA includes examples of improvements that have continued to be made to the accommodation. These include the upgrading of the kitchen and one of the communal toilets. Two sheltered arbors have been added to the garden and new chairs have been provided on the front veranda. The AQAA states that the Home has not had any complaints in the last year, nor have there been any referrals to the Safeguarding team. The Commission has not received any complaints about the service in the last year. The responses within the staff surveys are positive about the Home. All state that appropriate checks were carried out prior to them starting to work at the Home and that they receive good support and training. Additional comments were made such as: the Home is run really well , the manager and staff work well together , the manager is brilliant, they are good at keeping our training up to date. The responses within the residents surveys were mainly positive although two did indicate that activities are only available sometimes and that they only like the meals sometimes. Additional comments were made in the residents surveys such as: the carers are good at listening and caring. The only negative comment was that the staff need to spend more time with residents however there was no further explanation of this comment. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 A Key Inspection will be carried out by 9th November 2010. However, the service can be inspected at any time if the Commission have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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