Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dagenham Road.
Annual service review
Name of Service: Dagenham Road The quality rating for this care home is: The rating was made on: three star excellent service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Parnell-Hopkinson Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 357A-359 Dagenham Road Romford Essex RM7 0XX 02085955336 02089848989 pauline@outlookcare.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Outlook Care Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated in Dagenham Road, with easy access, by bus to Romford town centre or Dagenham Heathway. The home has two units of four beds each. There are places for 8 adults with mental health support needs. The service user group at the time of inspection were semi-independent, needing prompting, reassurance and support from staff. The staff team work hard to ensure the service users independence is maintained, and liaise with other professionals to regulate service users health and wellbeing. The home is staffed 24 hrs a day with a waking member of staff at night.
Annual Service Review Page 2 of 5 2 5 0 3 2 0 0 9 Outlook Care provides the support whilst East Thames Housing Group is the landlord. Currently all of the beds are being purchased by the local PCT (primary care trust). A copy of the Statement of Purpose and Service User Guide are available in the home, together with a copy of the most recent inspection report. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection undertaken in March 2009. What the service has told us about things that have happened in the service, these are called notifications, and are a legal requirement. The previous key inspection Other information that may have been received by the Commission What has this told us about the service? Our judgement is that the home is still providing an excellent service and they know what further improvements they need to make. At our last key inspection in March of this year, people told us that the service was really good and that the staff were kind and caring and always supportive. The service has continued to advise us of any issues at the home, and at this date there have not been any safeguarding referrals or complaints received by the Commission. The service and the organisation work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. We would recommend that the service consults the Commissions website to ensure that it is fully aware of the new registration regime which will come into effect during 2010. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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