Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Deanbrook.
Annual service review
Name of Service: Deanbrook The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Totnes Road South Brent Devon TQ10 9BY 0136472446 0136472446 deanbrook@havencare.plus.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Havencare (Plymouth) Number of places (if applicable): Under 65 Over 65 6 0 6 service users who have a learning disability and are aged over 18 years may be accommodated at any one time Adults with a learning disability who may also have a physical disability may be accommodated Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Deanbrook is a large converted bungalow close to the centre of the village of South Brent. The home is owned by Havencare, (Plymouth) a voluntary organisation specialising in caring for adults with a Learning Disability. Deanbrook is registered to provide care for six people with a learning disability who may also have a physical disability, including those aged over 65 years. The home caters for people with a high level of needs. All bedrooms are single occupancy with en-suite facilities. There is a large communal lounge, separate dining room and large conservatory, which open onto extensive gardens. The property is all on one level with specialist bathing and toilet facilities for service users with a physical disability. Deanbrook has its own
Annual Service Review Page 2 of 7 New manager appointed transport, which is used extensively and has access to the shops and facilities within the village. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 20 May 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA was completed by the acting manager, Felicity Hartley. The previous registered manager left employment at the home in October 2008. A new permanent appointment was made in April 2009. Application for registration of the new manager is pending. We received 2 completed surveys from people living at the home. Both had been assisted in completing the forms. The surveys told us that residents were not asked if they wanted to move into the home but both said staff from the home had visited them in hospital. The AQAA confirms that the home continues to provide a service for people who have a severe learning disability and some sensory impairment. Communicating with residents is given high priority. The staff are encouraged to learn the frequently used signs and symbols of each service user. Photographs are also used to reinforced likes and dislikes of service users. One person told us that these methods of communication help to include them in the ordinary everyday things as I want. Annual Service Review Page 4 of 7 Both respondents to the survey said that they make decisions about what they do during the day evening and weekend. As a result of listening to what service users say, two service users have changed bedrooms successfully. An activity programme is arranged by staff, and everyone is encouraged to join in with the local community. Activities encompasses self awareness, life skills , physical pursuits. Choices of activities are always offered in an individuals preferred communication format. Some of the staff who responded to our surveys say that they would like to see the activity programme expanded to include more one to one outings. The AQAA tells us that personal care is always provided by a person of the same gender and that there is an emphasis on self help skills and promoting independence. Service users are encouraged to participate in the running of the home. Over the past year OK Health checks have been actioned, these have highlighted some health needs which are now being addressed. The complaints procedure defines the system which is based on symbol use and located within each service users own room. Any complaints are recorded within the complaints book and investigated accordingly. Service users say they knew who to talk to if they had any worries or concerns. 2 complaints were received during the year. There was one safeguarding referral and investigation. Staff are aware of the importance of reporting incidents. Any reported incident or concern is immediately investigated internally. 10 permanent care staff are employed at the home. 5 have achieved an NVQ level 2 or above in care. All receive induction and ongoing training. Surveys were returned to us from 8 staff. These tell us that staff are always given up to date information about the needs of the people they care for. Staff say there is good team spirit to meet common aims and objectives. They tell us that the home works hard to meet the individual needs of the people living at the home by creating a caring friendly environment. Several staff surveys commented on availability of staff and would like to see more staff appointed to increase the one to one time available for service users. Some staff think that communication systems could be improved. People living at the home say that the staff treat them well and always act and listen on what they say. One person said I get on really well with all the staff. Several of staff said that the service, couldnt be better. The AQAA tells us that the environment continues to maintained to a high standard, In the past year new lounge furniture has been purchased, the home has been re carpeted throughout and communal areas redecorated. There are a range of policies and procedures in operation which are reviewed, although some have not been reviewed since 2001.
Annual Service Review Page 5 of 7 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19 May, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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