Latest Inspection
This is the latest available inspection report for this service, carried out on 30th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Deeside.
Annual service review
Name of Service: Deeside The quality rating for this care home is: The rating was made on: two star good service 2 6 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Alliston Way Southam Basingstoke Hampshire RG22 6SW 01256323334 01256346042 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 33 0 0 33 The maximum number of service users who can be accommodated is: 33. The registered person may provide the following category of service only: Care home only (PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Deeside is purpose built care home owned and managed by Hampshire County Council and is registered to provide care and accommodation for 33 persons who are at least 65 years of age some of whom may have dementia. The home is situated in a residential area of Basingstoke close to local shops and public transport with easy access to Basingstoke town centre and the M3 motorway.
Annual Service Review Page 2 of 6 None 2 6 0 9 2 0 0 8 Accommodation is arranged on four wings, each with its own lounge and dining area. Disabled residents are able to access all areas of the home and garden through the use of ramps and lifts. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service including responses to a CQC satifaction survey completed by residents and staff. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what improvements they need to make. In their AQAA the home told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do: Corporate Equality Policy http:/intranet.hants.gov.uk/adult-services/equalities-2.htm - information available to the public also available in hard copy from Adult Services offices. http:/www3.hants.gov.uk/adult-services/aboutas/departmental-proceduresmain/adults-procedures.htm - information for HCC staff. Residential, Nursing and Day Care Practice Manual V.2/3 http:/www3.hants.gov.uk/adult-services/1006procedure.htm We apply these policies for both residents and staff in this home, including in our recruitment programme. The Corporate Equalities Officer, informed by legislation, research and stakeholder consultation, regularly updates this policy. We will undertake a Race & Equality Impact assessment where the need is identified, as a systematic way of finding out whether an existing or proposed policy or strategy of our service will affect different groups differently. In this way we are able to challenge and eradicate any residual institutional discrimination in this home, and ensure that policies, services and strategies do not, and will not, impact in a discriminatory way. Staff undertake a short learning session with a questionaire on this. http:/intranet.hants.gov.uk/adult-services/equalities-2/race-2/impactassessment.htm We ensure that specific cultural and religious needs are incorporated in our care planning. Residential, Nursing and Day Care Practice Manual V.2/3 http:/www3.hants.gov.uk/adult-services/1006-procedure.htm We actively encourage the involvement of carers, family, friends and community groups in the daily life of the residents. We are able to provide specific issue training for our staff where necessary, and when possible we prefer to undertake this in liaison with the community. Annual Service Review Page 4 of 6 Since the last inspection we have made the following changes to ensure that equality and diversity has been promoted within our service: In response to the results of our impact assessments we have not had to make changes at the time of this assessment. In response to specific needs of the residents of this home we have improved our activities programe and now have planned 3 weekly programes. We contact local community groups for help and advice or advocacy if required. We are Also planning to make these further changes to promote equality and diversity In response to future needs we will consult the residents, contact family/carers, local community groups and staff for relevant informaiton and will investigate the need for specific training of staff and information for all residents. We will also undertake impact assessments where there is any perceived possibility of discrimination. In response to our satifaction survey,residents told us the home does Everything well and residents relative told us Its atmosphere is a happy , friendly place with all staff including senior staff, always ready for a few wordswhen passing and always available to discuss any worries about my ****** I might have. H** general care and personal hygeine are extremley well looked after. Staff commented: Gives all the care and support to residents. AlsoTraining needs are very good. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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