Latest Inspection
This is the latest available inspection report for this service, carried out on 26th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Drakes Place.
Annual service review
Name of Service: Drakes Place The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Smith Date of this annual service review: 2 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Taunton Road Wellington Somerset TA21 8TD 01823662347 Telephone number: Fax number: Email address: Provider web address:
Voyagecare.com Voyage Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 28 28 0 0 registered for 28 persons in categories LD and PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Drakes Place is registered to provide care for up to 28 people with a Learning Disability. Voyage Ltd owns the home. Drakes Place is a large detached period property set in extensive and well maintained gardens. All bedrooms are of single occupancy and some have full en-suite facilities. There are a number of communal facilities. The home is within walking distance of Wellington town centre close to all local facilities and resources. The home has a discreet on-site day resource. This provides opportunities for leisure, recreational and educational activities for all service users at Drakes Place. Resources include an art room, heated swimming pool and a computing resource. None Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people at Drakes Place; it also gave us some numerical information. Information we have about how the home has managed any complaints. What the home has told us about significant things that have happened, these are called notifications and are a legal requirement. The outcome of the last Key Inspection we carried out in June 2008 . What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that Drakes Place is still providing a good service. The home state in their AQAA that they make sure they listen to the views of the people who live here. They arrange monthly residents meetings, an open forum to allow each person to discuss all aspects of daily life at Drakes Place. People are involved in various groups, such as the entertainments committee, which suggests and help plan the homes social calendar. Each person plans their own activities, with help from people close to them if they wish or if they need extra support. Individuals choose where they would like to go on holiday and which staff they would like to accompany them. The home has an open door policy and individuals regularly assist with planning the weekly staffing rota; they also help to choose the staff who work in the home as they sit in on staff recruitment interviews. They have made the following changes as a result of listening to the people who live at Drakes Place. Menus are changed regularly, ensuring that most menu requests are met. People are aware that they can choose what time they would like to eat and if they wish to eat with others or on their own. The home has increased college attendance and access more external activities so people have the opportunity to learn and socialise in different environments. Internet access has been installed in the computer suite so people can contact their families and friends through e-mail. Improvements have been made to Squirrel Park; the garden has been redesigned, making it a much more user friendly space. Two large windows have been installed in the lounge to increase natural light. A larger television has been purchased for the Oaks, so that people with restricted vision are able to view more comfortably. The Annual Service Review Page 4 of 6 home have now recruited a full compliment of day staff, which enables them to offer and support a wide and varied choice of activities. They also have a new vehicle, so that people can access the community with greater ease. They also know what further improvements they wish to make including: develop and implement health action plans, ensure all staff receive total communication training to help them communicate effectively, continue to source training to expand the staff teams knowledge and skills and to further improve the environment. Following the last Key Inspection in June 2008, we made these judgements regarding the quality of the service provided at Drakes Place: Choice of Home, Individual Needs and Choices, Personal and Healthcare Support, Concerns Complaints and Protection, Staffing and Conduct and Management of the Home were all rated as good. Lifestyle was rated as excellent and Environment was rated as adequate. The overall rating of the home was 2 star good. We sent surveys to people who live in the home, their relatives and staff who work in the home before our visit in June 2008. This inspection also involved an Expert by Experience, who because of their experience of using care services, helped us get a picture of what is is like to live in this home. Each person who wrote to us and those spoken with during our visit remain positive about the care and support provided at Drakes Place and said they knew how to complain if they become unhappy with any aspect of the service. No complaints have been made to the home in the last 12 months. The home continues to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who live at Drakes Place. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a Key Inspection by 24/06/10. However we can inspect Drakes Place at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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