Care Home: Keer Sands Residential Home

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What the care home does well Discussions with people living in the home and their relatives and information contained in questionnaires confirmed that the home provides excellent service provision to include a very homely atmosphere. Comments included: Staff care for the residents exceptionally well and give standard of care over and above what is expected. Staff even visit residents when they are in hospital Home always looks inviting and attractive, smells clean and is very homely. Staff are always smiling and cheerful. Staff speak respectfully, gently and positively to residents and offer encouragement and explanations about aspects of daily life. I cannot speak highly enough about Kerr sands. I always feel welcome and am offered drinks etc. Staff keep records so that I know what my relative has been doing on the days I cannot visit. I feel that this is my home and am able to treat it as such. We are not regimented in any way and can do pretty much as we please. I simply could not find a better place to be. It is homely and everything is done well. A loving environment which I have not found in any other residence for the elderly. Cares for us in every way. The owner manager is an exceptional person who not only goes the extra mile,she goes mile after mile. Staff treat my relative with the utmost care, consideration and are always mindful of peoples dignity. There is nothing staff won`t do to help and they do it with such professionalism. First class food and services. Staff of the home were observed carrying out their care and support roles and it was noted that they had excellent interactions with the people living there. Staff said they were trained and supported to provide personal care and support in a way that made people feel respected , valued and empowered What the care home could do better: The site visit was most positive and no shortfalls were identified. However discussions with the manager identified that she is in the process of making changes to the care plans to ensure they fully detail individual needs, preferences, capacity and ability in line with person centered care. Medication systems have also been recently updated and these changes necessitate that a revised medication policy is in place to make sure that all aspects of medication toinclude receipt, administration,recording, storing an disposal is well managed. Random inspection report Care homes for older people Name: Address: Keer Sands Residential Home Shore Road Crag Bank Carnforth Lancashire LA5 9JA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynn Paterson Date: 2 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: Keer Sands Residential Home Shore Road Crag Bank Carnforth Lancashire LA5 9JA 01524732060 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Manager post vacant Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Katherine Anne Plevey,Mr Stephen Plevey care home 10 Number of places (if applicable): Under 65 Over 65 10 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 10 Date of last inspection Brief description of the care home Keer Sands is registered with the Commission for Social Care Inspection to provide care and accommodation for up to ten older people. The home is situated in a rural Care Homes for Older People Page 2 of 8 Brief description of the care home area of Carnforth but only a short drive from the many facilities and amenities available in Lancaster and Morecambe. The majority of accommodation at the home is offered on a single room basis and there is one shared room. There are toilet and bathroom facilities on both floors and a variety of communal areas including a lounge, dining room and conservatory. Prior to their admission, assessments are carried out of residents daily care needs to ensure the home can offer an appropriate level of care. Information gathered at the time of the assessment is used to form a care plan, which is regularly reviewed throughout the service users stay at the home. Care is provided on a 24 hour basis including waking watch cover throughout the night. Several of the carers employed at Keer Sands have NVQ qualifications in care at level 2 or above. Residents health care needs are addressed in conjunction with visiting health care professionals such as district nurses and general practitioners. There are a variety of social activities offered at the home including home based activities and trips and outings. The registered provider of the home is Mrs Anne Plevey. Mrs Plevey works in the home on a full time basis. The current weekly fee for receiving care at Keer Sands is GBP410 Care Homes for Older People Page 3 of 8 What we found: A random inspection was carried out on 21st June 2010 by one inspector. Prior to this visit the manager of Kerr sands had provided The Care Quality Commission with a completed annual quality assurance assessment called an AQAA. This document contained clear information about the service to include any changes to the policies procedures and practices of the home. 23 questionnaires were also received from people living in the home and their families which gave their perceptions of the staff and services provided. During the site visit care plans, daily reports , medication records, staff training details and polices relating to protection were looked at. Discussions were held with the manager, staff and people living in the home and general observational practices were carried out. All information gained from the above methods have been used as a basis for this report. What the care home does well: What they could do better: The site visit was most positive and no shortfalls were identified. However discussions with the manager identified that she is in the process of making changes to the care plans to ensure they fully detail individual needs, preferences, capacity and ability in line with person centered care. Medication systems have also been recently updated and these changes necessitate that a revised medication policy is in place to make sure that all aspects of medication to Care Homes for Older People Page 4 of 8 include receipt, administration,recording, storing an disposal is well managed. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 7 Care plans must contain detailed information about care and support needs and how these needs will be met. They must also contain details of peoples capacity, need, choice and ability to ensure they are fully person centered. When medication is received into the home it must be clearly recorded. The home medication policy must be consistent with staff practices in respect of all medication management. 2 9 Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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