Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eastcliffe Hotel.
Annual service review
Name of Service: Eastcliffe Hotel The quality rating for this care home is: The rating was made on: three star excellent service 1 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Thompson Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 4 Information about the service
Address of service: 1 Eastcliffe Whitley Bay Tyne & Wear NE26 2BQ 01912514107 01912513630 greynewbiggen@ic24.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Lifestyles - Care & Support Ltd Number of places (if applicable): Under 65 Over 65 10 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eastcliffe was originally a large family home converted into a guest house. It is now a three-storey home for up to 10 adults with a learning disability. There is a communal lounge. The kitchen is a good size with an area for dining attached. There are two bathrooms and a separate shower room. There are nine bedrooms of which one is registered for double occupancy. Bedrooms are not en-suite but have wash hand basins fitted. The home is near the seafront between Cullercoats and Whitley Bay and has excellent views from the front of the house over the promenade to St Marys Lighthouse. The home does not have a passenger lift and would therefore be unsuitable for anyone with a physical disability. The home is reasonably close to the centre of Whitley Bay and its local transport systems, shops, leisure amenities and the wider community. Eastcliffe is part of the Lifestyles - Care and Support organisation. Inspection reports and information about the home are readily available. The homes fees vary, information can be obtained from the home. 1 6 0 1 2 0 0 9 Annual Service Review Page 2 of 4 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We checked information we have about how the service has managed any complaints and what the service has told us about things that have happened, these are called notifications and are a legal requirement. We checked the report of the previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We checked our files for relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. We have not received any adverse comments from users of the service in the last twelve months. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by January 2012. However we can inspect the service at any time if we have concerns about the quality of the service. Annual Service Review Page 3 of 4 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 4 of 4 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
