Latest Inspection
This is the latest available inspection report for this service, carried out on 4th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ebenezer House.
Annual service review
Name of Service: Ebenezer House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Hennessy Date of this annual service review: 0 4 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 85 Bilston Lane Ebenezer House Willenhall West Midlands WV13 2LJ 01902606535 01213574711 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Lorraine Donna Kitson Conditions of registration: Category(ies) : learning disability Conditions of registration: Dignus Healthcare Limited Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 4 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The last inspection of this service was undertaken on 18th July 2008 when the service was rated as three star EXCELLENT. The Manager has resigned since the last inspection. The service now has a new manager who will be forwarding an application to be the registered manager of the service. Date of last key inspection: Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Ebenezer House is a home for four ladies between the ages of 18 and 65 who have a learning disability. The building is a detached, double fronted house located on Bilston Lane and is within half a mile of Willenhall town centre and within easy access to both Walsall and Wolverhampton. The home has been completely refurbished and provides comfortable and homely accommodation. People living at the home all have their own rooms with their own toilet and shower. On the ground floor there is a large lounge/dining area. There is a kitchen and laundry which can be used by the ladies living at the home. There is a large, pleasant garden to the rear of the property. As no information has been provided about fees within this report the reader is advised to contact the service direct for this information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. -The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection, no other visits have been made to the service since then. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. They told us: Its fantastic here, I never want to move out and It makes me happy living here. People have a plan of care that details their support needs and goals for the future. Support plans identify what support people need and require with their personal care. People living at the home tell us that they are supported to make choices and decisions. People are able to get up and go to bed when they want to and at the weekend they have a lie in. The service has told us that they have had five complaints all of which were resolved within twenty-eight days. We have not had any complaints about the service. The service have also told us that they have made two safeguarding referrals which have been investigated under adult protection procedures. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th July 2011.
Annual Service Review Page 4 of 6 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
