Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Elingfield House.
Annual service review
Name of Service: Elingfield House The quality rating for this care home is: The rating was made on: two star good service 2 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 26 High Street Totton Hampshire SO40 9HN 02380663363 Telephone number: Fax number: Email address: Provider web address:
s_hollingworth@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Susan Hollingworth Number of places (if applicable): Under 65 Over 65 14 0 0 14 The maximum number of service users who can be accommodated is: 14 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Dementia - DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Elingfield House is a care home providing personal care and accommodation for 14 older people. The home is registered to take people 14 people with dementia over 65 years of age of both sexes. Elingfield is located in the centre of Totton, a small town, which is near the city of Southampton and the New Forest. The home was opened in 1992 and is an old building with character, which is a grade 2 listed house, extending over two floors. Accommodation is provided in a range of shared and single bedrooms.
Annual Service Review Page 2 of 6 2 0 0 2 2 0 0 9 Shared space includes a lounge, a dining room and a terraced garden laid to lawn and flower beds, with a patio area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQQA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and it is our judgement that the home is still providing a good service and that they know what improvements they need to make. Surveys were sent to residents and staff asking for their views on the service. These were returned by 7 residents and 1 staff member. Some of the residents were given help to complete the survey. Residents say that they received enough information before they moved in to the home, which helped them decide if it was the right place for them. Residents report that they receive the care and support they need and that arrangements are made for medical care. Comments included reference to the friendliness and helpfulness of staff. A relative said, Provides all round excellent care. Activities are provided that residents can take part in. Two people said that this could be improved and 1 person said that he/she would like more outings. Two people said that they always like the meals provided, 2 said usually and 2 sometimes. 1 person did not answer. Comment was made by 1 person that the meals could be improved by being more varied with a greater choice of sandwiches at tea time and that meals could be less bland. Residents say that they know how to use the complaints procedure and that there is someone available to speak to informally if they are not happy. The AQAA states that there have been no complaints made in the last 12 months. Annual Service Review Page 4 of 6 Staff have an induction and receive training. 10 of the 16 permanent care staff have completed National Vocational Qualification level 2 or above in Health and Social Care or Care. Residents comment on how much they like the environment, that it is clean and pleasant smelling. Comments included: The cleanliness is first class. Provides a clean, homely environment with excellent staff. Lovely garden in the summer. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19/02/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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